Alarm Administrator
📍 Location: Cardiff (CF23 9BL)
💰 Pay: £14 – £16 per hour
🕒 Job Type: Part-time / Full-time (flexible hours available)
We’re looking for a highly organised and detail-focused Administrator to support the smooth running of office operations and customer contract management within a busy fire & security environment.
This role can be adapted to suit the right person, including school-hour friendly schedules.
What you’ll be doing:
- Managing customer contracts and related paperwork
- Logging customer callouts and allocating to engineers
- Updating job reports on completion of works
- Scheduling monthly maintenance visits with clients and engineers
- Handling incoming emails and general enquiries
- Keeping staff holiday records up to date
- Scheduling vehicle MOTs and servicing
- Maintaining engineer training records
- Logging alarm activations
- Arranging returns with suppliers
- Reviewing and processing timesheets
- Providing general admin support to management
- Using Microsoft Word, Excel, and internal software (training provided)
What we’re looking for:
- Highly organised, punctual, and self-motivated
- Strong ability to prioritise workload
- Clear communication skills (written and verbal)
- Comfortable working independently and as part of a team
- Good attention to detail and structured approach to tasks
- Basic IT skills (Word, Excel, email systems)
Desirable:
- Previous experience in fire & security or alarm systems
- Administrative or customer service experience (1+ year)
- Driving licence preferred
What’s on offer:
- Flexible working hours (full-time or part-time)
- Supportive working environment
- Training provided for internal systems
- Company pension
- Free parking
- Company events
If you’re looking for a long-term role where you can develop your admin skills in a fast-paced but supportive environment, we’d love to hear from you.