Head of Operations – Multi-Vendor Hospitality Venue - London – £80K + Benefits
This role requires weekend work – please only apply if you are happy to do this.
My client is an iconic F&B hospitality venue who are seeking a Head of Operations to join their team. The successful Head of Operations will be responsible for ensuring the seamless day-to-day running of the venue while driving commercial performance, operational excellence and an outstanding customer experience.
This is a senior leadership role for a commercially minded operator who thrives in fast-paced, high-volume hospitality environments and has experience managing multiple stakeholders under one roof.
This is the perfect role for a high performing Operations leader looking to join a reputable business who can offer greater responsibility and exposure, in order to progress their career.
Responsibilities include:
- Lead all venue operations, ensuring exceptional standards across customer experience, cleanliness, safety and presentation.
- Manage and develop a multidisciplinary operations team, creating a high-performance culture built on accountability and collaboration.
- Act as the primary operational contact for all vendors, building strong relationships and ensuring compliance with venue standards and agreements.
- Drive revenue growth and profitability through operational efficiencies, strategic initiatives and performance monitoring.
- Oversee facilities management, maintenance, security, health & safety and regulatory compliance.
- Develop and implement operational policies, procedures and service standards.
- Work closely with marketing, events and commercial teams to deliver successful activations, seasonal campaigns and large-scale events.
- Monitor operational KPIs, budgets and financial performance, providing regular reporting and recommendations to senior leadership.
- Lead incident management, risk assessment and business continuity planning.
- Champion innovation and continuous improvement across all areas of the venue.
The Ideal Head of Operations Candidate:
- Significant senior operations leadership experience within hospitality, food halls, markets, mixed-use venues, leisure destinations or large-scale visitor attractions.
- Proven experience managing multiple operators, tenants, concessions or stakeholder groups.
- Strong commercial acumen with experience managing budgets, forecasts and operational performance.
- Excellent leadership skills with a track record of building, motivating and developing teams – a genuine passion for team management is needed.
- Deep understanding of health & safety, licensing, compliance and facilities management.
- Confident communicator with outstanding stakeholder management skills.
- Calm under pressure and comfortable operating in a dynamic, high-footfall environment.
- Passionate about hospitality, customer experience and creating destination venues that people love.
- Must be happy to work outside for extended period of times.
- Must be happy to work some weekends.
If you are keen to discuss the details further, please apply today or send your cv to Mikey at COREcruitment dot com / mikey@corecruitment.com