Leeds Office | Full Time | Monday to Friday | 40 Hours per Week Salary
W Talent is delighted to be partnering with a rapidly growing and forward-thinking organisation within the home services and installation sector. The business is a market leader in delivering high-quality installation services across the UK, supported by innovative technology, strong operational teams, and a commitment to outstanding customer experience.
With a strong focus on teamwork, development, and continuous improvement, the organisation offers a fast-paced but supportive environment where people are encouraged to grow and make a real impact.
About the Role
We are seeking a driven and proactive Installation Scheduler to join a fast-growing planning team. This role plays a key part in supporting engineers and customers by ensuring installation diaries are effectively managed and scheduling issues are resolved quickly and efficiently.
You will be at the centre of day-to-day operational coordination, helping to ensure installations run smoothly, customers are kept informed, and engineers are fully supported in delivering a high-quality service.
What You'll Be Doing
* Support engineers with diary management and daily workload planning.
* Communicate clearly with engineers and customers, providing updates, reassurance, and solutions.
* Monitor, identify, and resolve scheduling and planning issues in real time.
* Ensure jobs are allocated efficiently and changes are managed effectively.
* Build strong working relationships with engineers, customers, and internal teams.
* React quickly to operational challenges and help maintain smooth service delivery.
* Use systems and software to manage scheduling activities and updates.
* Maintain accurate records and ensure all planning information is kept up to date.
* Contribute to a positive, collaborative, and high-performing team environment.
To be successful in this role, you will have:
* Strong customer service experience with a focus on positive outcomes.
* Excellent communication skills, both written and verbal.
* Confidence dealing with customers and engineers in a fast-paced environment.
* Strong organisational skills with the ability to prioritise workload effectively.
* IT literate, with experience using Microsoft or Google-based systems.
* Ability to remain calm and effective under pressure.
* A proactive, solutions-focused mindset.
* A friendly, confident, and professional approach.
Salary & Benefits
* Salary 26437
* Monday to Friday working pattern
* 40 hours per week
* 30 days annual leave plus bank holidays
* Private medical insurance (following successful probation)
* Life assurance (4x annual salary) following probation
* Enhanced maternity pay (6 months after one year of service)
* Enhanced paternity pay after one year of service
* Salary sacrifice pension scheme with employer contributions matched up to 6%
* Ongoing training and development opportunities
* Regular company social events
* Supportive and collaborative working environment
Salary description
£26437.00 - £26437.00 per year