Installation Scheduling Manager

Scheduling Manager
Leeds Office | Full Time | Monday to Friday | 40 Hours per Week Salary £26,437
W Talent is delighted to be partnering with a rapidly growing and forward-thinking organisation within the home services and installation sector. The business is a market leader in delivering high-quality installation services across the UK, supported by strong operational capability, innovative systems, and a commitment to outstanding customer experience.
With a strong focus on teamwork, development, and continuous improvement, the organisation offers a fast-paced but supportive environment where people are empowered to make a real impact.
About the Role
As an Scheduling Manager, you will play a key role within the planning function, overseeing the coordination and scheduling of installation work across multiple teams. You will ensure all jobs are planned efficiently, engineers are effectively utilised, and customers receive a smooth and seamless journey from allocation through to completion.
You will lead and support a busy planning team, taking ownership of scheduling performance, issue resolution, and workforce coordination. This is a hands-on role where you will be expected to balance operational delivery with team leadership and continuous improvement.
Key Responsibilities
* Oversee the day-to-day scheduling of installation work across planning teams.
* Allocate jobs efficiently to engineers, ensuring optimal diary management and workload balance.
* Support workforce planning, including forecasting resource needs for operational demand.
* Work closely with internal teams to support engineer allocation and recruitment planning.
* Build strong relationships with engineers and subcontractors to ensure smooth delivery of installations.
* Act as a key escalation point for scheduling and installation issues, resolving them promptly.
* Support, coach, and develop planning team members through feedback and guidance.
* Monitor scheduling performance and identify opportunities for process improvement.
* Ensure all systems, calendars, and planning tools are accurate and up to date.
* Maintain compliance with company policies, manufacturer requirements, and relevant legislation.
* Collaborate with wider operational teams to improve communication and efficiency.
* Ensure fair and consistent task allocation within the planning team.
* Undertake additional duties as required by management.
To be successful in this role, you will have:
* Previous experience in scheduling, planning, coordination, or operational support roles.
* Strong organisational and time-management skills with the ability to prioritise workload.
* Experience working in a fast-paced, customer-focused environment.
* Strong communication skills with the ability to engage stakeholders at all levels.
* Confident IT skills, including experience using scheduling or planning systems.
* A proactive, solutions-focused approach with strong attention to detail.
* Ability to work under pressure and manage competing priorities effectively.
Salary & Benefits
* Salary £26,437
* 30 days annual leave plus bank holidays
* Private medical insurance (following successful probation)
* Life assurance (4x annual salary) following probation
* Enhanced maternity pay (6 months after one year of service)
* Enhanced paternity pay after one year of service