📍 We’re Hiring – Ocean Freight Customer Service Representative (Import & Export) | LHR
We are looking for a detail-oriented and proactive Ocean freight Customer Service Representative to join our team at LHR.
location: London Heathrow Airport -United Kingdom
OFFICE & WAREHOUSE - 9 Blackthorne Road, Poyle, Slough, SL3 0DQ
This role covers both Import and Export, offering a well-rounded opportunity within the logistics operations space.
Job Description – Ocean Freight Customer Service Representative
✅ Follow-up on operational import flow
- Check and confirm bookings with customers.
- Provide carrier booking instructions.
- Check pre-alerts for complete information and inform customers.
- Check vessel arrival status and inform arrival notices to customers.
- Check the HBL/MBL status to ensure proper release of shipments.
- Prepare customs clearance in a timely and accurate manner.
- Prepare trucking orders in a timely and accurate manner.
- Collect POD’s after delivery is completed.
- Report all kind of exceptions to customers or counter offices.
- Update milestones timely in the system.
- Update all PO’s for vendor payments timely in the system.
- Create and send invoices for timely and accurate billing as per company standard
🔁 Export Operational Flow:
- Process supplier bookings and inform overseas stations when applicable.
- Process carrier bookings based on vessel schedule and rate agreements.
- Process export customs clearance with suppliers and customs broker.
- Process pre-carriage with selected trucking vendors.
- Process HBL/MBL draft instructions.
- Process final BL’s after confirmation and vessel sailing.
- Process AP/AR billing to complete the files.
- Create complete pre-alerts to overseas stations and customers.
- Report all kind of exceptions to customers or counter offices.
- Update milestones timely in the system.
🌍 Cross-trades Flow (Back-up Job Function):
- Closely monitor information flow and milestones from origin and destination office.
- Inform customer about schedules and exceptions.
- Complete AP/AR billing as per company standard.
📌 Other Important Tasks in the Job Scope:
- Ensure completeness of files (digital and hardcopies).
- Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation.
- At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner.
- Support (inside) sales with obtaining or quoting rates when requested.
- Prepare or verify reports after request from management.
- Conduct a proper file-check to ensure timely and accurate figures in the monthly closing.
🌟 What We Offer:
- We are an equal opportunity employer.
- A competitive salary package and secondary benefits, like pension, holiday gift, team building activity, end year dinner, etc.
- You are taking part in our company Profit Share Program.
- Ability to develop and grow within the company.
- Opportunity for Professional Development through Morrison Express Academy.
💬 If you are experienced in logistics operations and ready to take on a dynamic role covering both import and export flows, we would love to hear from you!
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