Salary: £28,000 per annum
Location: 253 Wells Road, Malvern WR14 4JF
Reports to: Business Manager
Hours: Monday to Friday, 9:00am – 6:00pm (1 hour lunch)
About the Role
You will be responsible for managing a portfolio of residential and commercial properties across Worcestershire, Gloucestershire, Birmingham and Cardiff. The role includes tenant relations, property maintenance, compliance, inspections, contractor management and the day-to-day administration of a varied property portfolio, ensuring excellent service to both landlords and tenants.
Purpose of the Role
To manage and oversee a portfolio of residential and commercial properties, ensuring they are professionally managed, legally compliant, well maintained and financially controlled while delivering an exceptional service to landlords, tenants, contractors and managing agents.
Key Responsibilities – Tenant Management
* Build and maintain positive relationships with tenants, landlords, contractors and managing agents. Obtain and maintain all tenancy and legal documentation.
* Implement tenant retention initiatives and resolve tenant enquiries professionally.
* Act as the main liaison between tenants and landlords.
* Manage complaints, maintenance requests and follow them through to completion. Understand lease obligations and ensure tenant compliance.
* Maintain accurate records within Alto Property Management software.
* Apply contractual charges and recharge costs where appropriate.
* Identify tenancy breaches and follow company procedures.
* Carry out inventories, interim inspections and check-outs.
* Manage landlord responsibilities for communal areas and freeholds.
* Carry out weekly fire safety inspections and basic risk assessments.
* Register, manage and return tenancy deposits in accordance with legislation.
Operations Management
* Coordinate contractors and maintenance works.
* Inspect properties and communal areas to ensure cleanliness, safety and compliance.
* Liaise with specialist contractors regarding repairs, utilities, fire safety, EPCs and compliance. Implement preventative maintenance programmes.
* Maintain accurate property databases and records.
* Obtain approval before instructing contractors where required.
* Monitor utility usage and coordinate occupancy inspections.
* Ensure compliance with landlord and tenant legislation.
About You
Excellent organisational and communication skills.
Strong attention to detail and problem-solving ability.
Professional, friendly and proactive approach.
Able to prioritise a varied workload and work independently.
Good knowledge of Microsoft Office.
Full UK Driving Licence (essential).
Property management experience preferred but not essential.
Knowledge of Alto Property Management software is advantageous.
Benefits
28 days annual leave including Bank Holidays.
Company pension.
Mileage reimbursement for authorised business travel.
Training and development opportunities.
Opportunity to develop within a growing property and development business.
Pre-Employment Requirements
The successful applicant will be required to provide two employment references covering their most recent employment. As the office is located within Abbey College, the successful candidate will also be required to obtain an Enhanced DBS Certificate before commencing employment. The cost of the DBS application is approximately £60 and is payable by the applicant. The DBS certificate belongs to the individual and can be retained for future employment. Mandatory safeguarding and education compliance training must also be completed as part of the onboarding process
Salary description
£28000.00 - £28000.00 per year