This is an extremely important role that sits at the heart of our organisation, helping ensure children, young people and families are matched with the right home and services.
Key Responsibilities
- Referral & Placement Management
Manage all incoming referrals across the group.
Screen and assess referrals against service criteria.
Coordinate matching discussions with operational teams.
Prepare and submit placement proposals.
Maintain accurate referral and occupancy records.
Track referral outcomes and conversion rates.
Ensure timely responses to local authorities and commissioners.
- Commissioning & Relationship Development
Build and maintain strong relationships with:
Local Authorities
Commissioning Teams
Health Partners
Youth Justice Services
Attend provider events and commissioning forums.
Promote our services to external stakeholders.
Identify new commissioning opportunities.
Occupancy & Growth
Drive occupancy across:
Residential Homes
Supported Accommodation
Family Support Services
Produce occupancy forecasts and reports.
Monitor market trends and placement demand.
Support the launch of new services and projects.
Compliance & Quality
Ensure all referrals are managed safely and appropriately.
Maintain GDPR compliance.
Support regulatory requirements and service quality standards.
Work closely with Registered Managers and senior leaders on matching decisions.
About You
We are looking for someone who has:
Experience in children's social care, supported accommodation or commissioning.
Strong understanding of referral pathways and local authority processes.
Excellent communication and relationship-building skills.
Commercial awareness and an understanding of occupancy management.
Strong organisational and administrative abilities.
Confidence engaging with senior professionals and commissioners.
Desirable Experience
Children's Residential Care
Supported Accommodation
Family Support Services
Commissioning Teams
Business Development within Social Care
What We Offer
Competitive salary
Career progression within a growing organisation
Opportunity to play a key role in shaping services and improving outcomes for children, young people and families
Salary description
£38000.00 - £42000.00 per year