Indoor Account Executive
An exciting new Indoor Account Executive opportunity at DX!
£30,000 plus Commission & Bonus
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About Us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role Summary:
To drive retention and revenue growth for the home Service Centre by managing and developing a portfolio of existing customers, identifying new commercial opportunities, and promoting the full DX product range.
The role focuses on proactive customer engagement, structured account development, and effective use of sales tools to support both retention and new business acquisition.
Key Responsibilities:
* Manage a portfolio of existing customers through structured calling schedules to maintain strong relationships and identify growth opportunities
* Demonstrate strong knowledge of the DX Group product portfolio and all associated features and benefits and tailor those benefits to the needs of the customer.
* Develop tailored account plans that enhance customer retention, maximise service penetration, and deliver continuous revenue growth.
* Identify and qualify opportunities for cross selling and upselling DX services across Freight, Express and Logistics.
* Monitor customer trading patterns to ensure performance aligns with agreed profiles, taking action where deviations occur.
* Build productive working relationships with internal departments including Operations, Customer Service, Key Accounts and senior leadership
* Submit accurate and timely business forecasts and reports.
* Attend weekly Sales & Ops Meeting Teams calls on rotation for your allocated service centres, attended by General Manager, Operations Manager, Customer Service Manager, Key Account Manager and from time to time the Senior Key Account Manager, Sales Director, and Head of Account Management.
Knowledge, Skills and Experience:
* Extensive experience within either the delivery / logistics sector or Retail, FMCG sector.
* Ability to build rapport and nurture long lasting customer relationships.
* Strong sales skills (prospecting, qualifying, networking)
* Detailed understanding of sales process and demonstration of world class sales rigor, hunger and determination.
* Proven sales ability with historic success at exceeding new business targets, whilst excelling at customer retention through professional account management, development and planning skills.
* Excellent presentation skills.
* Problem solving abilities; able to facilitate discussions.
* Able to travel within designated territory (if required) and able to work with minimum supervision.
* Competent user of Microsoft Office (Excel, Word, Email, Access, Power Point).
Personal Specification:
* Results‑driven with a strong commercial mindset.
* Self‑motivated and able to work independently as well as collaboratively
* Positive, energetic, and resilient with a flexible, adaptable work ethic
* Confident communicator with the ability to engage with clients at all organisational levels.
* Professional, credible, and committed to delivering high‑quality customer interactions
Benefits:
Competitive Rates of Pay
Holidays: 25 days increasing with length of service + bank holidays
Long Service Recognition scheme
Enhanced Maternity & Paternity
Company Pension Scheme
Life Assurance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more!!
We look forward to hearing from you