Location: Waterton Training Centre, Waterton Industrial Estate, Bridgend
Pay Rate: £13.45 per hour
Contract: 6 Months (Temp to Perm Opportunity)
Hours: 40 hours per week
Start Date: 13th July 2026
We are currently recruiting for a Helpdesk Administrator to join our client VINCI Facilities
This is an excellent opportunity for an organised and customer-focused administrator looking to join a well-established facilities management team, with the potential to secure a permanent position.
Key Responsibilities
* Providing first-line helpdesk support to internal and external customers.
* Logging, updating and tracking service requests accurately.
* Responding to customer enquiries via telephone and email.
* Allocating jobs and monitoring progress through to completion.
* Maintaining accurate records using internal systems.
* Producing reports and completing general administrative duties.
* Supporting the wider facilities management team as required.
Essential Skills & Experience
* Previous experience within a helpdesk, customer service or administrative role.
* Confident using Microsoft Office packages, including Outlook, Word and Excel.
* Strong IT skills and the ability to learn new systems quickly.
* Excellent communication skills with a professional telephone manner.
* Good organisational skills with the ability to prioritise workload.
* Ability to read and write English to a high standard.
* High school education or equivalent.
Desirable
* Ability to speak Welsh.
* Experience working within a facilities management or maintenance helpdesk environment.
What's on Offer?
* £13.45 per hour (PAYE).
* 40 hours per week.
* 6-month contract with the opportunity to become permanent.
* Supportive team environment.
* Opportunity to work on a high-profile Transport for Wales contract.
If you're a proactive administrator with excellent customer service skills and are looking for your next opportunity, we'd love to hear from you. Apply today with your up-to-date CV
Salary description
£13.45 - £13.45 per hour