Cardiff | Hybrid
Our client is looking for an experienced Client Delivery Manager to take ownership of a high-performing software delivery function, combining client leadership, commercial accountability, delivery oversight and people management.
This is a senior leadership role suited to someone who enjoys building long-term client relationships, leading delivery teams, driving commercial success and ensuring exceptional customer outcomes.
The successful candidate will act as a key link between clients, delivery teams and business leadership, helping to drive growth while maintaining high standards across software engineering and digital transformation programmes.
What They're Looking For
Client Relationship Leadership
This role requires someone who can operate as the senior point of contact across a portfolio of clients.
You'll be expected to:
Build and maintain trusted client relationships
Act as an executive sponsor for key accounts
Provide confidence and strategic direction to stakeholders
Manage client expectations effectively
Identify opportunities to strengthen partnerships and increase account value
Navigate complex client environments with credibility and influence
The ideal candidate will have a consultative approach and experience engaging senior stakeholders.
Commercial & Account Growth
Commercial responsibility forms a significant part of the role.
The successful candidate will:
Drive growth within existing accounts
Identify new opportunities and revenue streams
Support account expansion strategies
Maintain visibility of revenue and margin performance
Contribute to pricing, estimation and commercial discussions
Support proposals, bids and client presentations
This role would suit someone comfortable balancing delivery success with commercial objectives.
Delivery Leadership
The role requires oversight of multiple software and cloud-based projects.
Responsibilities include:
Leading end-to-end delivery across a portfolio of engagements
Ensuring projects are delivered on time and within budget
Maintaining delivery quality and consistency
Managing risks, dependencies and escalations
Driving operational discipline and governance
Establishing effective delivery practices and frameworks
Candidates should have experience leading technical delivery teams within software engineering, digital transformation or consultancy environments.
Team Management & Development
A major focus of the role is leading and developing people.
The successful candidate will:
Lead and mentor delivery managers and technical teams
Set clear objectives and performance expectations
Build accountability and ownership within teams
Create a positive, collaborative culture
Support professional development and career growth
Maintain high levels of engagement and performance
Strong leadership and coaching capabilities are essential.
Ideal Background
Candidates are likely to come from:
Software consultancy environments
Digital transformation organisations
Technology services businesses
Managed service providers
Systems integrators
Software engineering organisations
Relevant job titles may include:
Client Delivery Manager
Head of Delivery
Senior Delivery Manager
Delivery Director
Client Services Director
Consulting Manager
Account Delivery Lead
Programme Director
Engagement Manager
Key Experience Required
The ideal candidate will demonstrate experience in:
Client Management
Managing strategic client relationships
Executive stakeholder engagement
Account development and growth
Commercial Leadership
Revenue and margin ownership
Account planning
Commercial negotiations
New business support
Delivery Management
Multi-project oversight
Software delivery governance
Digital transformation programmes
Cloud and technology services delivery
Leadership
Managing high-performing teams
Building delivery capability
Coaching and mentoring managers and consultants
Soft Skills Required
The successful individual will be:
Commercially minded
Relationship-focused
Confident and credible with senior stakeholders
Highly organised
Influential and collaborative
Solutions-oriented
Calm under pressure
Passionate about developing people
Working Environment
The organisation operates a hybrid working model, offering flexibility between home and office working.
Candidates should expect regular office attendance, typically 2–3 days per week, to support collaboration, team development and client engagement.
Role overview:
Client Delivery Manager
Hybrid working with 2/3 days per week required on site in Cardiff
Salary - £70,000 - £80,000 depending on experience
Bonus scheme related to performance and company performance
Flexible working as standard (core hours typically 10-4)
Central Cardiff Location with modern, open-planned offices
Starting with 25days Holidays (plus Bank Holidays) which increase with long service and recognition (up to 35days)
Paid training and subscriptions
For more information, please call Nathan Handley on (phone number removed) or click APPLY now for a call back.
Candidates are kindly asked to either apply or email before calling.
Please note we do not have the necessary policies in place to provide sponsorship
Salary description
£70000.00 - £80000.00 per year