My client, a leading law firm based in the heart of Liverpool city centre, is seeking a professional Operational Excellence Manager to join their Pre-Litigation Credit Hire Team.
You will be joining a firm that is recognised by both Legal 500 and Chambers & Partners and offers a variety of services, including Credit Hire, Personal Injury, including Complex Injury, Clinical and Professional Negligence, Housing Disrepair, Group Action Claims and Public Enquiries.
This is an exciting opportunity for a candidate who wishes to develop and get the best out of a professional team.
Your new role
Reporting to the Directors, who will be required to shape and drive their growth strategy by establishing and sustaining excellent working relationships with the organisation's insurance and Solicitor Partners through regular collaboration.
You will also be responsible for supporting the Heads of Department to lead high-performing teams, implementing technical strategies, driving operational excellence and delivering an excellent client care journey.
Please note that to be successful in this role, you must possess experience within Credit Hire in a legal setting.
Some of your duties will include but not limited to.
Work in collaboration with senior managers to implement training plans.Analyse data to identify areas for improvement
Maintain and develop relationships with our insurer/solicitor opponents to be able to proactively initiate and lead settlement negotiations.Mentor and provide support to junior staff
Conducting performance reviews and providing technical training.
Overseeing crucial deadlines to maintain efficiency and compliance. Evaluate cases to produce case plans in order to progress matters
What you'll need to succeed
Possess a strong proven history and deep understanding of motor liability and credit hire claims.Excellent communication skills both written and verbal
Come from a legal background with a good understanding of legal principles.
Exceptional eye for detail
Competent working with a case management system and have good knowledge of MS Office and Outlook.
Ability to organise and prioritise
What you'll get in return
23 days holiday + your Birthday off, plus 8 bank holidays
Competitive salary at between £35,000 - £45,000 per annum (depending on experience)
Pension scheme
Discounted on-site Restaurant, Coffee Shop / Café
Progression opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£35000.00 - £45000.00 per year