We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.
Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.
A Fantastic Opportunity: Connections Events And Communications Officer
Purpose of the role for the Connections Events and Communications Officer role will work across departments to plan, deliver, and evaluate an engaging programme of customer facing events and communications. This will involve the creation of clear, tailored and easy to understand communications, gathering and evaluation of customer feedback and performance data and generation of reports and recommendations to decisions and drive improvements.
Overall, the role requires a proactive, collaborative, and insight-led approach to enhance engagement and deliver an excellent customer experience.
What you'll be doing:
* Plan, deliver and evaluate a programme of customer engagement events, ensuring they are accessible, well-managed and tailored to different audiences to maximise understanding and participation.
* Ensure all events and engagement activities comply with health and safety requirements, risk assessments, data protection (GDPR) and wider regulatory standards.
* Promote and coordinate engagement activity across online and offline channels, working proactively to enhance customer experience and support organisational objectives.
* Gather, analyse and interpret customer feedback and performance data from events and engagement activity to identify insights, trends and improvement opportunities.
* Translate customer insight into clear, evidence-based recommendations that inform decision-making, influence priorities and drive continuous improvement in customer outcomes.
* Develop and deliver consistent, high-quality customer communications across the Connections team; including webpage content, customer communications, guidance documents, communication plans and supporting materials aligned with corporate messaging.
* Collaborate with corporate communications and cross-functional teams to ensure a joined-up, customer-focused approach across all touchpoints and stakeholders
* Act as a customer advocate across the business, ensuring customer needs and insights are represented in decision-making, driving improvements that enhance satisfaction, build trust, and deliver a consistently high-quality customer experience.
What you'll need:
* Experience (typically gained over several years) in designing, planning and delivering customer engagement or communication programmes—ideally within a regulated or complex environment. A relevant degree or equivalent experience is welcome.
* A strong understanding of commercial and operational environments, with the ability to apply this insight to improve engagement approaches and support business performance.
* Excellent stakeholder management skills, with a track record of building positive relationships and influencing a wide range of people, including senior colleagues and external partners.
* Strong communication skills, with the ability to create clear, engaging and audience-focused messaging across a variety of channels.
* Confidence in analysing customer feedback or performance data, using insights to support decision-making and drive continuous improvement.
* The ability to manage multiple priorities and deliver high-quality work in a fast-paced environment, while maintaining attention to detail and accountability.
* Strong problem-solving skills, with experience addressing customer challenges and identifying opportunities to improve processes and overall experience.
* A collaborative approach, working effectively with colleagues across different teams to support shared goals and encourage a customer-focused culture.
* An understanding of regulatory requirements, data protection (GDPR), and health and safety considerations, with a commitment to working compliantly and responsibly.
* A resilient, adaptable mindset, with a willingness to take ownership, learn and grow, and contribute to continuous improvement.
What we're offering:
As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
* An annual bonus scheme
* 25 days annual leave increasing with length of service
* Salary sacrifice car scheme
* Private Healthcare
* An employee rewards portal offering discounts on several well-known brands
* A market-leading contributory pension scheme
* Employee assistance programme
* Opportunity for professional development through our L&D function.
Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.
If you need any adjustments or support during the application process, please contact our Recruitment Team or call (phone number removed) (option 2).
Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS), and a Drug & Alcohol test.
We reserve the right to close this vacancy early.
We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable
Salary description
£40000.00 - £49000.00 per year