Service Desk Analyst

ICT Business Support Analyst
£14.71 per hour - PAYE
£19.61 per hour – Umbrella
3 Month Contract Initially with potentially of permanent
Full Time
A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking for an immediate start.
As the first point of contact for the Council’s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively.
Main duties and responsibilities:
* To log, monitor and resolve service desk calls within agreed service levels
* Provide first line and second line support to the council’s user base
* To install, configure and test hardware and software components.
* To work in an agile and flexible manner, including remote home-working and office working on a rota basis.
* To undertake routine operational tasks, including completing and monitoring data backups and restores.
* To liaise with users, support services and third-party suppliers.
* To be part of the IT emergency standby/on call rota, with remuneration being paid in accordance with the council’s agreed Standby policy
* Work within an ITIL service management framework
General responsibilities:
* To always see the service through the eyes of the customer and make suggestions for improvement where appropriate
* To carry out duties efficiently and effectively
* To constantly challenge your own performance and make improvements
* To help build pride, passion and reputation
* To participate in the Council’s appraisal scheme and to undertake any necessary training and development as identified for the job role
* To ensure high standards of health and safety practice in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.
* To promote the Council's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.
* To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager
* To assist in the event of a civil emergency in any way as instructed
This is a fantastic opportunity to join an established organisation that offers potential long-term contracts.
If you feel the above role suits your skills and abilities then please apply immediately