Help desk Coordinator

Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services!

Company: CBRE - The World's Leading Real Estate Services Company

Location: London

Job Type: Full-time

About Us:

CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull.

Job Summary:

We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations.

Key Responsibilities:

Manage CAFM system as key user on site, including PPM records, reactives, and reporting
Provide exceptional customer service and support via phone, email, and in-person
Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users
Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards
Review subcontractor performance and provide feedback through Ariba and other systems
Identify and implement innovative solutions to enhance performance and meet client expectationsWhat We Offer:

Competitive salary and benefits package
Opportunity to work with a global leader in real estate services
Collaborative and dynamic work environment
Professional development and training opportunities
Recognition and rewards for outstanding performanceRequirements:

Organized and structured approach to work
Logical and clear thinking
Attention to detail and high accuracy
Assertiveness and confidence in communication
Persistence and follow-through to resolution
Customer and team focus, with a commitment to delivering exceptional serviceHow to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume

Equal Opportunities:

CBRE is an equal opportunities employer and welcomes applications from all qualified candidates