Widnes
£39,347
Permanent, Full Time
Here at Halton Housing, we are looking for an experienced Priority Support Officer to work across our vibrant organisation.
Hours: 37 hours per week (Monday - Friday)
Duration: Permanent
What You’ll Do:
* Manage a patch of properties, ensuring tenancies are sustained and resources are targeted effectively
* Assess referrals, identify risks and vulnerabilities, and refer customers for appropriate support
* Carry out home visits to assess property condition and support customers to maintain their tenancy
* Manage a caseload, using data and insight to provide tailored support and improve outcomes
* Support vulnerable customers, including victims of domestic abuse, working with internal teams and external partners
* Provide clear advice to customers and colleagues, managing expectations in line with policies and procedures
* Use systems and digital tools to manage cases, communications and records effectively
* Work closely with partner agencies and represent the organisation at meetings to support customers
* Ensure services are delivered in line with standards, legislation and safeguarding requirements
What You’ll Need:
* Level 3 CIH (or equivalent experience) with a good understanding of safeguarding principles
* Knowledge of housing legislation and welfare reform
* Strong analytical skills, with the ability to interpret data and produce reports
* Effective communication, problem-solving and influencing skills
* Ability to manage systems, priorities and performance targets
* Confident using Microsoft Office (including Teams)
* Full UK driving licence and access to a vehicle
What You’ll Get:
* 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
* Opportunity to buy or sell holidays
* Competitive salary
* Electric Vehicle Salary Sacrifice Scheme
* Flexible and Hybrid working
* Supported training and development opportunities
* Health and Wellbeing Cash Plan
* Competitive Pension Scheme
If you want to work in a role that makes a real impact on improving people’s lives and you know you’d be a great fit, please apply today!
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible
Salary description
£39347.00 - £39347.00 per year