As a Customer Support Advisor, you will be the first point of contact for many customers, helping to resolve queries, process requests and ensure every interaction leaves a positive impression. You will work closely with colleagues across the business to provide the highest level of customer service and support.
What’s on offer
- 12-month fixed-term maternity cover contract
- Opportunity to join a friendly and supportive team
- Varied and engaging role with daily customer interaction
- The chance to develop customer service and administration skills within a well-established organisation
Key Responsibilities for a Customer Support Advisor:
- Handle inbound customer enquiries via telephone and email.
Deliver excellent customer service through professional and confident telephone communication
- Manage customer requests from initial contact through to resolution.
- Schedule engineer visits and coordinate service appointments.
- Process customer orders and account requests accurately.
- Update and maintain customer records within the CRM system.
- Liaise with internal departments to resolve customer queries efficiently.
- Build strong customer relationships and maintain high levels of customer satisfaction.
- Support departmental objectives and service targets.
- Undertake general administrative duties as required.
What we need from you as a Customer Support Advisor:
- Previous customer service, administration or call centre experience.
- An excellent telephone manner with the confidence to communicate professionally and positively with customers.
- Strong verbal and written communication skills.
- The ability to listen, understand customer needs and provide effective solutions.
- Excellent attention to detail and organisational skills.
- The ability to manage multiple tasks and prioritise workload effectively.
- Good IT skills, including Microsoft Office applications.
- A positive, proactive and professional attitude.
- The ability to work independently as well as part of a team.
Disclaimer
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements
Salary description
£26000.00 - £27000.00 per year