Move Manager

Move Manager
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Location : Leeds LS25
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Salary : £27K + Bonus
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Contract type : Perm
Duties of role
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Managed incoming enquires via telephone, emails and live chat from customers requesting house moving quotations.
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Taking ownership of each customer's move from enquiry through to completion.
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Providing expert advice on our removals, storage and additional moving services.
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Prepared and discussed moving quotes,
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Maximise revenue through upselling optional extra products and services
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Ability to problem solve in order to achieve a positive customer outcome
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Collaborate with team members to improve customer service processes and outcomes
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Follow up with customer’s to ensure their issues are resolved and are satisfied with the service
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Stay up to date with product knowledge, company polices and industry trends
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Coordinated moving arrangements and maintained accurate customer records.
Key areas of focus:
Effective management of all incoming calls and enquiries
Recording of clear and accurate information provided by customers
Ensure accurate administration and documentation of every move.
Convert a customer initial enquiry into a quotation for the customers move
Promote the company brand by encouraging customers to share their experiences on review platforms
Meeting productivity goals by being targeted on the number of moves managed each month
Effective cost control through customer interaction and excellent customer service
Monthly performance bonus linked to KPI achievement
About the person
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A passion for delivering exceptional customer service.
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Excellent verbal and written communication skills
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Ability to manage customer queries appropriately and efficiently
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Excellent time management, with the ability to work well under pressure
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Proficient IT skills – Office, Word, Excel
What they Offer
* Starting salary of £27,000 per annum
* Monthly performance bonus linked to KPI achievement
* Full training and ongoing development
* Career progression opportunities within the UK's leading removals company
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A supportive and collaborative working environment
Shift Pattern
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Monday to Friday
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37.5hrs per week
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