Resolve urgent and critical incidents on their AWS hosted estate.
Ensure the infrastructure is secure, resilient, and highly available, following agreed processes.
Provide hands-on support for ongoing operations, problem-solving, implementations, system upgrades, and time-critical operational troubleshooting.
Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as an approachable subject matter expert.
Key Duties
Critical situation management for the operation and maintenance of the Hosting and Infrastructure
Act as the AWS and cloud infrastructure SME in response to client questions
Sharing your expertise.
Work with colleagues to ensure strict adherence to the contract and established good practice.
Person Specification
Technical
Strong knowledge of AWS services, including EC2, S3, RDS, Route 53, WAF, IAM, Lambda, VPC and more (see below)
Strong proficiency in the Windows ecosystem, including:
Windows Server 22 administration: Active Directory, Group Policy, DNS, and DHCP
Windows-based workloads hosted in AWS and hybrid environments
Proficiency in: Terraform, CloudWatch, PRTG, GitHub Code Management and Actions, WAF
Customer Orientation
Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as subject matter expert
Willingness to learn and self-teach.
approachable, customer‑focused, and adaptable team player
Personal Effectiveness
Demonstrate excellent problem-solving skills and the ability to work in a fast-paced environment.
Keep up to date with changes in technology and apply new knowledge, embracing opportunities to share with colleagues.Operational
Reduction in service interruptions, infrastructure costs and customer issues
Ensure the infrastructure is future-proof and well managedKey Performance Indicators
Act decisively and proactively to mitigate or minimise service‑affecting issues.
Efficient resource management.
Keeping service information up to date.
Qualifications & Experience
Experienced in EC2s
Minimum three years' proven experience in a similar role.
Solid understanding of networking, security, and best practices in cloud architecture.
Good working knowledge of Windows Server operating systems and associated technologies.
UK Government Security Clearance (SC) must be held.
AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or other relevant AWS certifications, Python and other coding experience would be an advantage.
Experience with containerisation technologies (e.g., Docker, Kubernetes).Health & Safety Training
As per internal training matrix
Salary description
£750.00 - £751.00 per day