London
Up to £45,000 + 10% Performance Incentive
Full-time | Permanent
Are you a commercially driven retail leader with experience managing multiple locations and delivering results through people?
We're looking for an experienced Area Manager to lead a diverse portfolio of stores across London, driving commercial performance, creating exceptional customer experiences, and building high-performing teams within a charity retail environment.
This is an opportunity to join a values-led organisation where retail performance and social impact go hand in hand. You'll combine strong commercial thinking with operational excellence to maximise results across second-hand product and fashion categories while creating engaging, customer-focused stores.
The Role
Reporting into senior leadership, you will take ownership of a multi-site retail portfolio, leading performance across sales, customer experience, people, and operations.
You'll work closely with cross-functional teams to create consistency, drive growth, and ensure stores are positioned for long-term success.
Key Responsibilities
Commercial Leadership
Drive sales, profitability, and retail performance across multiple locations.
Lead pricing decisions across second-hand product and fashion categories to maximise value.
Use data and commercial insight to influence decision-making and improve outcomes.
Deliver agreed KPIs and operational targets.
Retail & Customer Experience
Create consistently high retail standards across all stores.
Deliver excellent customer experiences and maintain strong brand presentation.
Drive visual merchandising excellence, product flow, and stock optimisation.
Identify opportunities to improve category performance and customer engagement.
People Leadership
Lead, coach, and develop high-performing store teams.
Build capability through strong people leadership and performance management.
Create an inclusive culture built on accountability, collaboration, and support.
Empower teams to achieve sustainable success.
Operational Excellence
Lead a complex, multi-site operation with strong planning and execution.
Drive consistency in processes, reporting, and standards.
Partner effectively across Retail, Commercial, E-commerce, and Visual Merchandising teams.
About You
You'll bring:
Multi-site retail leadership experience (Area Manager, Regional Manager, District Manager or equivalent)
Strong commercial acumen with experience delivering sales and KPI performance
Background in charity retail, second-hand retail, fashion retail, resale, value-led retail, or similar customer-focused environments
Experience in pricing, visual merchandising, and stock management
Proven ability to lead, coach, and develop teams at scale
Strong organisational skills and confidence managing complexity
A collaborative, resilient, and values-led leadership styleWhat Success Looks Like
Strong commercial performance across your portfolio
Growth across second-hand fashion and product categories
Consistent customer experience and retail standards
High-performing and engaged teams
Effective cross-functional collaboration
If you're an experienced retail leader who combines commercial focus with strong people leadership and wants to make an impact through charity retail, we'd love to hear from you.
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BH36496
Salary description
£40000.00 - £45000.00 per year