This is a very varied role as we hold our customer base as the most valuable asset of our organisation. Effective customer care accelerates our growth and customer service reps connect everyone in the company to the customer, which makes this role very important.
Main responsibilities:
* handling customers requests, processing customer quotations and order entry into SAP;
* working with a high level of accuracy and attention to detail in order entry, data handling and customer communication
* building and maintaining customer relationships;
* completing administrative tasks including e-filing and running reports
* triaging customer inquiries; routing complex issues (trade compliance, credit/AR, technical documentation) to appropriate partners.
* Maintaining records and following documented procedures;
Key skills:
* customer focus
* responsive to both external customers and colleagues
* Professional communication skills (phone/email); active listening; service mindset
* capable to work under pressure and deliver results
* reliable team player
* confident in IT skills - ERP (e.g., SAP) and MS Office
* capable to work both under close supervision and independently
Advantages could be:
Knowledge of SAP S4 Hana, Excel, Outlook email, MSSharepoint, MSTeams
Previous experience in customer service
Previous experience in logistics (eg air express / airfreight)
Experience of work abroad
Business based qualification
Key requirements:
* Native speakers or graduates with professional qualifications in German. In addition will need to be fluent in spoken and written English. Additional languages would prove advantageous, eg Italian, French or Spanish.
* Previous experience in customer facing role, IT (data base handling, elements of statistical analysis, metrics running, etc.) or technical areas
Working hours: 9am to 5pm with half-hour lunch break
Hybrid working: 3 days per week office site (Tues/Wed/Thurs)
Flexibility to work up to 2 days from home (Mon/Fri)
Salary description
£13.50 - £14.00 per hour