Resident Liaison officer

Resident Liaison Officer (RLO)

Resident Liaison Officer | RLO – Social Housing | Tenant Liaison Officer | TLO

Job Title: Resident Liaison Officer (RLO)

Location: Winchester (and surrounding contract patch)

Pay Rate: £22.68 per hour

Benefits: Company Van & Fuel Card provided from Day One

Contract Type: Temp-to-Perm (Long-term career pathway on a major housing framework)

Sector: Social Housing – Planned Maintenance & Internal/External Refurbishments

Are you an experienced Resident Liaison Officer (RLO), Tenant Liaison Officer (TLO), or Customer Services Officer with a strong background in social housing Looking for an immediate, high-paying role based in the Winchester area

We are urgently recruiting a Resident Liaison Officer (RLO) to act as the vital communication link between residents, trade teams, and the client on a high-volume social housing refurbishment contract.

This is a fantastic temp-to-perm opportunity ideal for an empathetic, organized communicator who excels at managing resident queries, coordinating access schedules, and minimizing disruptions within live domestic environments.

Why Apply for This Resident Liaison Officer Role

Premium Hourly Rate: £22.68 per hour.

Full Fleet Package: Comes complete with a company van and fuel card.

Job Security: Join an established, stable housing contract with a seamless, direct pathway to a permanent staff position.

Localized Patch: Focused around Winchester and the surrounding area, cutting down on unmanageable travel.

Key Responsibilities:

Resident Engagement: Act as the primary on-site point of contact for tenants, conducting pre-entry visits to explain upcoming planned maintenance works (e.g., kitchen/bathroom refits, cladding, or fire safety updates).

Access Coordination: Work closely with site site supervisors and multi-trade teams to coordinate property access schedules, ensuring projects stay on track and delivery targets are met.

Query & Complaint Resolution: Manage, log, and resolve any resident complaints or queries swiftly and professionally, maintaining excellent customer satisfaction scores.

Vulnerability Support: Identify and log vulnerable residents, ensuring tailored care and specific support arrangements are in place before site works begin.

Reporting: Maintain accurate resident profiles, communication logs, and satisfaction surveys, providing regular progress reports to the project management team.

Requirements:

Sector Experience: Proven background as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) working directly for a social housing contractor, local authority, or housing association.

Communication Skills: Exceptional interpersonal skills with the ability to handle challenging situations calmly, professionally, and empathetically.

Organizational Skills: Strong administrative capabilities to handle access logs, resident correspondence, and schedule trackers.

Mobility: Must hold a full UK Driving Licence (clean or minor points) to utilize the company fleet vehicle across the Winchester patch.

How to Apply:

If you are an organized, resident-focused RLO ready to take on a premier framework in Winchester, click APPLY NOW with your updated CV for an immediate review.

Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison, Social Housing, Housing Association, Planned Maintenance, Refurbishment, Winchester, Hampshire, Temp-to-Perm.

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