Client Details
At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something.
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About the Role:
Hartrigg Oaks is a vibrant Retirement Living Community in the centre of New Earswick, York. It comprises of 152 bungalows across a 21 acre site and includes a wide range of facilities for residents to enjoy, including a café and restaurant, arts and craft room, gym and spa pool, hair salon, DIY workshop and more.
The Community and Partnerships Manager will play a key role in the co-creation of services at Hartrigg Oaks Retirement Village, working collaboratively with residents, staff teams, and external partners to design and shape services that enhance wellbeing, independence, and community life.
Description
Operational Leadership:
To lead and manage colleagues to deliver a reliable, responsive and respectful, person centred housing related service to all residents in line with current policies, procedures and legislation.
To lead and support resident events and social events to encourage interaction and build community cohesion.
To lead on the development of the service and manage associated projects.
To lead on the review, updating and monitoring of risk assessments, business continuity plans and where appropriate Person Emergency Evacuation Plans.
Ensure contracted services are procured and monitored in line with JRHT's policies and procedures.
Ensure that all colleagues have regular one to one's, and any support and training needs are identified.
Resident Services:
Have a commitment to providing exceptional customer service to residents, providing motivation and leadership to on-site colleagues.
Ensure that appropriate and accurate records are maintained that are in line with JRHT's data strategy and relevant regulations, including ensuring that retention periods are met.
Embedding resident involvement and engagement, enabling residents to participate in events and activities, having easy to use feedback mechanisms and be a point of contact for all residents.
Promote communal facilities, events and activities to maximise the use of these areas.
Ensure all aspects of communal facilities are effectively maintained in order to provide a safe and welcoming environment and maximise use.
Lead resident engagement, with the aim of achieving high levels of resident satisfaction and resident involvement. This includes improving and enhancing existing communication channels so that every resident can have a voice.
Work closely with residents and provide updates on operational matters, consider proposals and agree priorities for programmes of work / projects
Sales and Leasehold management:
Ensure that Hartrigg Oaks operates effectively, that empty properties are sold in line with JRHT's policies and procedures and KPI's for void performance, occupancy rates and lease compliance are met.
Support the sales and marketing team in the effective and efficient marketing, conveyancing and leasehold management of properties.
Ensure that Hartrigg Oaks operates within the relevant regulatory, legislative, and standard frameworks relating to sales and leasehold management.
Partnership Building:
Act as the main point of contact for residents, addressing housing related concerns and collaborating with third party care providers and contractors to ensure residents' needs are met.
Work closely with residents and the wider community, creating and maintaining networks to promote and manage Hartrigg Oaks.
Build and maintain strong relationships with external organisations, community groups, local services and stakeholders to enhance the range of opportunities available to residents.
Establish and maintain effective relationships with colleagues, third party care providers and contractors to ensure all compliance checks are completed, ensuring residents remain safe in the environment they live in.
Identify and pursue partnership opportunities that bring additional resources, expertise or activities into Hartrigg Oaks.
Support the development of joint projects, initiatives and events that enrich community life
Profile
Strong track record of managing and delivering high quality housing-related services to customers, ideally within a housing, retirement living or extra care environment.
Qualified in CIH level 4 or willing to work towards this.
Good understanding of resident satisfaction measures.
Proven experience of working across multi functions or departments to achieve successful results for residents and the organisation.
Proven experience of leading teams across different locations and ensuring that key KPI's and performance is achieved.
Experience, knowledge and ability to actively listen to and consider the views of others to make informed decisions in complex resident environments.
Experience in community development, engagement, partnerships or a similar role.
Experience managing external contractor relationships and contract management, building partnerships which benefit residents and JRHT.
Proven experience of creating, monitoring and managing complex budgets which can be discussed with colleagues and residents.
Experience, knowledge and understanding of compliance with all health and safety and compliance regulations and legislation in a retirement living and extra care environment.
Competent users of Microsoft Office and social media.
Job Offer
£48,211.80 salary
Agile & flexible working model
Excellent Pension Scheme with a 6% employer contribution, plus Death in Service
33 days paid holiday including bank holidays with the option to buy or sell more
Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year
Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal
Emergency Leave, Carers Leave and enhanced new-parent and adoption pay
Health Care Cash Plan and gym membership discounts
Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme
Salary description
£48211.00 - £48212.00 per year