IT Support Analyst

Information Technology Support Analyst

Step into a varied IT role where you'll solve real‑world problems and keep business‑critical systems running securely and efficiently.

Proclinical is working alongside an innovative technology company to recruit for an Information Technology Support Analyst to work across cloud infrastructure, Microsoft 365, AWS, Azure, cybersecurity and business-critical IT support in a highly collaborative environment. Based in London, this role is primarily on-site. You will work closely with science and engineering teams, helping to ensure systems, networks and data storage solutions are secure, efficient and fit for purpose.

The Role
As the Information Technology Support Analyst, you will help maintain and improve the organisation's IT estate across on-premise and cloud environments. From supporting Microsoft 365 and server infrastructure to contributing to AWS/Azure administration, cybersecurity, IT compliance and disaster recovery, you will play an important part in keeping technology services resilient and secure.
This role will suit someone who enjoys working across a varied technical landscape, solving problems, supporting users and partnering with specialist teams to deliver reliable IT solutions.

Key Responsibilities:

Ensure systems and networks run smoothly, securely and efficiently
Implement and maintain secure solutions for storing company information and data
Work closely with science and engineering teams to understand and support computational storage needs
Liaise with third-party suppliers to source and procure IT products and services
Conduct IT risk assessments and contribute to ongoing risk mitigation
Support the development and continuous improvement of the disaster recovery plan
Help maintain compliance, resilience and security across the IT environment
Provide day-to-day IT support across infrastructure, systems and end-user technology
Carry out a broad range of IT tasks independently and as part of a wider team
Support additional IT-related projects and responsibilities as required
Required Qualifications, Skills and Experience:
Education and Certifications

Degree educated or equivalent experience
AWS and/or Azure certifications
MCSE and/or CCNA
Office 365 / Microsoft 365 certification
Industry-recognised firewall & security accreditations
CompTIA certifications Technical Skills:

Experience supporting Microsoft 365 / Office 365 environments
Knowledge of AWS and/or Azure cloud platforms
Understanding of cloud backup tools
Experience documenting systems and educating end users on new technologies
Strong awareness of IT security, compliance and best practice Technical Experience:

Microsoft 365 & Microsoft Server operating systems
Cisco networking
Linux operating systems
Experience working in a matrix support environmentDesirable Experience:

Exposure to ITIL and ISO frameworks
Ability to work to tight deadlines and within operational constraints
Strong analytical and problem-solving skills
Confidence explaining complex technical systems in simple, user-friendly terms
Why Apply?

Join an innovative company at the forefront of medical technology
Work on a broad mix of IT support, cloud infrastructure, cybersecurity and resilience projects
Collaborate directly with science and engineering teams on important, high-impact work
Be part of a London-based team with some flexibility for hybrid working
Gain valuable experience in a technically varied environment using Microsoft 365, AWS, Azure, Linux and Cisco networking
Earn £37,000-£38,000 per annum (permanent equivalent) on a 12-month contract

If you are having difficulty in applying or if you have any questions, please contact Neil Walton at (url removed).

If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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