AT Training Administrator

About us:
Study Tech Ltd is the Prime Contractor responsible for the strategic delivery of the
Disabled Students' Allowance (DSA) across the North, South West, and South East of
England. Operating as the central management hub for this high-impact government
contract, we provide the Student Loans Company (SLC) with a single point of
accountability for thousands of student journeys.
Our focus is on providing students with the necessary Assistive Technology (AT) to
support them in their studies, removing and reducing the impact of barriers to learning.
We recognise everyone as unique and tailor learning to the individual. We believe that
with the right tools and guidance, everyone can excel and confidently move forward to
the next phase of their lives. Working with us you have the power to make a real
difference in the lives of higher education students.
We are a growing social enterprise dedicated to facilitating the academic performance
of disabled students. Our mission is to break down barriers in education, making it a
fulfilling and inclusive experience for every student.
About the role:
Are you passionate about helping students succeed and thrive? Do you possess an
energetic, confident phone manner and the drive to proactively connect with people? If
so, we want you to be part of our energetic and student-centred team!
As an Assistive Technology (AT) Training Administrator to join our centralised operations team; you’ll be at the heart of delivering exceptional support to students, trainers, and
subcontractors. You’ll connect with people, solve challenges, and help ensure everything runs like clockwork!
In this role, you will not sit back and wait for emails; you will be the proactive spark that
connects with students the moment their equipment arrives. You’ll book AT Training
sessions, solve challenges, and help ensure everything runs like clockwork!
If you thrive in a fast-paced environment, love structured data, and get a buzz from
picking up the phone and unlocking support for others, this role is built for you.
Key Responsibilities:
Proactive Student Mobilisation & Activation
∙Be the friendly voice answering calls and emails, assisting students with their
queries, and making sure they feel heard and valued.
∙Execute structured, daily outbound call campaigns to newly assigned students to
secure and schedule their initial Assistive Technology (AT) training sessions.
∙Connect with students who have not yet interacted with digital communications,
using exceptional phone manner to build rapport, ease tech anxiety, and explain
the tangible benefits of their training allocation.
∙Manage the crucial "First Session" booking lifecycle, ensuring a frictionless hand-
off to our internal trainer network, who then manage subsequent appointments.
∙Reduce non-attendance rates by issuing reminders and tracking exceptions.
CRM Workflow & Operations Management
∙Manage AT Training orders by updating and tracking them in Zoho TeamInbox.
∙Keep an eye on student sessions to make sure they're allocated correctly, so
students can easily book their support sessions.
∙Handle cancellations ensuring all students are re-booked successfully.
∙Maintain clear communication with students by keeping accurate notes and
updates in the CRM.
Stakeholder & Resource Coordination
∙Be the bridge between trainers, subcontractors, and the rest of the team,
ensuring smooth communication and quick problem resolution.
∙Help make sure our trainers’ calendars are in sync and that resources are used to
maximise calendar efficiency.
∙Prioritise internal trainers when managing student allocations to ensure the best
possible experience for our students.
Process Improvement & Reporting
∙Keep an eye on day-to-day activities and identify opportunities for improvement.
∙Help track and report non-conformances, ensuring the department is always
improving.
∙Stay on top of Standard Operating Procedures (SOPs) ensuring compliance and
contract KPIs are met.
What We’re Looking For:
∙While this is not a sales role, background experience in high-volume outbound
calling (e.g., telemarketing, lead generation, scheduling, recruitment, or high-
velocity customer support) is highly advantageous.
∙You know how to speak to students, trainers, and colleagues in a friendly,
professional manner. Your phone manner is impeccable!
∙Active listening skills, immense patience, and an understanding of how distinct
physical, sensory, or mental health conditions might affect a student's
communication preference.
∙High competency navigating multi-screen environments. Direct experience with
CRM databases and unified comms (RingCentral) is a major plus.
∙1+ years of structured administrative or database management experience
where data accuracy directly impacted contract compliance.
∙You thrive in a fast-paced environment and can juggle multiple tasks while
keeping everything running smoothly.
∙You enjoy working with a variety of people and are always looking for ways to
improve teamwork and communication.
Tools You’ll Be Using:
∙Zoho Mail, Zoho calendar,, a bespoke CRM and Zoho TeamInbox to keep everything organised and running
smoothly.
∙RingCentral and Zoho Cliq to keep in touch with colleagues and customers.
∙Zoho WorkDrive for easy file sharing and collaboration.
If you’re ready to be part of an exciting, fast-moving team and help students and
trainers succeed, we’d love to hear from you!
Equal Opportunities:
Study Tech Ltd is an equal opportunities employer. We welcome applications from all
suitably qualified individuals regardless of race, gender, disability, religion/belief, sexual
orientation or age