37 hours
£37,280 to £40,777 pa – pro rata for hours worked
Fixed Term – Maternity Cover
Stevenage
ABOUT THE ROLE
- Working extensively with people who are suffering the effects of anti-social behaviour or crime.
- Carry out case investigations in a customer friendly manner working with partner agencies to resolve complaints.
- Take actions in line with the tenancy agreement and the ASB Powers and Tools.
- Deal with emotional situations and manage the perceptions of residents.
- Manage your own case load of ASB and Environmental Crime cases.
- Provide a reactive service to Stevenage residents, ensuring that anti-social behaviour and Environmental crime is managed effectively in line with the published procedures to achieve effective outcomes to reported problems.
- Organise, lead and attend various neighbourhood meetings including professionals meetings, street meets, residents meetings and mediations
- Ensure that issues raised are responded to and dealt with within the agreed timescales
- Work with partner agencies, internal and external, including elected members and communities to identify solutions to reports of anti-social behaviour.
ABOUT YOU
The successful candidate will have
- Been educated to a good standard including HND/HNC Housing, Social work, ASB qualification or equivalent practical knowledge and experience of working previously in an area providing support and guidance.
- Working knowledge of investigative and interviewing techniques in relation to progressing anti-social behaviour cases.
- Good working knowledge of relevant enforcement tools and remedies used in enforcing anti-social and environmental behaviour cases
- Ability to understand the needs and perceptions of customers and to handle situations sensitively
- Experience of collecting and collating information as part of case investigation and able to use that information accordingly.
- Experience of working in a frontline service in a range of often difficult situations, a pro-active approach to problem solving.
- A full UK driving licence (with access to own vehicle) is essential.
- All posts are subject to an Disclosure and Barring Service (DBS) Clearance and a value based interview.
- The ability to work on your own initiative as well as part of a team, deal calmly and confidently with emotional situations and have the ability to understand the needs and perceptions of residents.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
Please note: It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting.
Closing date for receipt of applications: 7 July 2026
Interviews will be held week commencing: 13 July 2026
Salary description
£37280.00 - £40777.00 per year