We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
About the Team Manager role:
People need more than a service that opens the door — they need a team that can stay alongside them when trust is low, risk is high and change takes time.
At Single Homeless Project (SHP), our Lewisham Vulnerable Adults Accommodation Service (LVAAS) provides safe accommodation and specialist support for adults experiencing multiple disadvantage, including rough sleeping, mental ill-health, substance use, offending, street activity, antisocial behaviour and exclusion from essential services. As Team Manager, you will play a key role in helping the service remain steady, responsive and ambitious for people who may have been let down by systems before.
Working closely with the Service Manager, you will support the day to day leadership of the service, guiding frontline staff, volunteers and peer mentors to deliver support that is trauma-informed, strengths-based and focused on recovery, safety and move on. You will help maintain clear standards across safeguarding, risk, housing management, support planning, partnership working and service performance, while creating a team culture where staff feel equipped, accountable and able to do challenging work well.
This is a varied and purposeful leadership role, with space to shape practice, strengthen partnerships across the Lewisham pathway and contribute to continuous service improvement. In return, SHP will support you to develop your leadership, deepen your practice knowledge and grow within an organisation committed to ending homelessness and creating lasting change.
About you:
You bring experience of leading, supervising or coordinating staff in supported housing, homelessness, health, social care or a similarly complex frontline setting.
You understand that people’s lives do not fit neatly into boxes, and you are confident supporting teams to work with trauma, mental ill-health, substance use, rough sleeping, offending and complex risk.
You lead with both heart and backbone — able to support, coach and encourage staff while holding clear standards around safeguarding, housing management, recording and service delivery.
You can stay calm and purposeful when situations escalate, helping others think clearly, respond safely and keep the person at the centre of the work.
You know that no service can do this work alone, and you are confident building strong relationships with partners, commissioners, statutory services and community organisations to create better routes forward for clients.
Our attractive benefits package includes:
A salary increase after successfully completing six month's probationary period
A salary increase after successfully completing six month's probationary period
A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
Staff Health Cash Plan and discounts scheme
Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Closing date: Wednesday 15th July at midnight
Interview date: Thursday 23rd July online via Microsoft Teams
Please note there will be a second stage interview in service in Lewisham for suitable candidates
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited
Salary description
£36947.00 - £38511.00 per year