Customer Service Advisor

Customer Service Advisor
CO Home Improvements
Competitive Salary
Wakefield
Part Time, 3-4 days a week or 5 shorter days
Benefits:
Pro rata 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Personal development programmes through courses and training | Free parking
About us:
CO Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.
Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.
About the Role:
This is a part time role of 3-4 days OR 5 shorter days a week and you’ll be a key point of contact for customers throughout their journey. Key responsibilities include:
* Act as the main point of contact between customers, suppliers, and internal teams to resolve queries quickly and effectively.
* Build and maintain strong working relationships with both internal departments and external partners.
* Gather and record customer feedback at key stages of the customer journey.
* Respond to customer emails and calls promptly and professionally.
* Obtain and evaluate information to handle product and service enquiries in line with company guidelines.
* Keep customers regularly updated on progress and ensure they’re satisfied with the service provided.
What we are looking for:
* Experience in the home improvement industry is a plus, but full training will be provided.
* Confident communicator with strong listening and people skills.
* Calm, polite, and professional when handling customer concerns.
* Highly organised with excellent attention to detail.
* Motivated, proactive, and able to manage your own workload effectively.
* Strong customer focus with a genuine desire to deliver great service.
* Able to use your initiative to resolve issues and find practical solutions.
* Competent with Microsoft Office, especially Excel, and comfortable working accurately with data.
If the above sounds like you, we would like to hear from you!
How to apply:
Ready to start your career with us? Apply with your latest CV.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful