You will be a key point of contact for enquiries, support officers with records and documentation, and assist with general office coordination.
Key responsibilities include:
* Responding to resident, tenant and stakeholder enquiries
* Maintaining accurate records, databases and correspondence
* Providing administrative support for meetings
* Liaising with colleagues, contractors and site representatives as required
About you:
You will have experience in an administrative or customer support role, good IT and communication skills, and the ability to manage a varied workload.
A positive, organised approach and the ability to work well as part of a team are essential.
This is a part time, hybrid role with some flexibility required to support service needs.
Job Description
Working Pattern: Part time, 25 hrs per week
Occasional flexibility may be required to support meetings or events
Salary: £13.05ph
Location: Hybrid (office based and remote working)
Job Purpose:
To provide effective administrative, technical and customer support to the Parks and Greenspaces team, ensuring smooth day-to-day operation of services, accurate record keeping, and a responsive service for residents, tenants and stakeholders.
The postholder will act as a key administrative contact for the service, supporting officers with enquiries, coordination, documentation and general office duties.
Main Duties and Responsibilities
Administrative Support
* Provide general administrative support to the Parks and Greenspaces team.
* Maintain accurate records, databases and filing systems (electronic and paper based).
* Assist with the preparation and processing of correspondence, reports, forms and basic documents.
* Support the organisation of meetings, including booking rooms, preparing agendas and minute taking where required.
* Provide technical support where necessary Customer and Tenant Support
* Act as a first point of contact for resident, allotment tenant and stakeholder enquiries by email and telephone.
* Respond to routine enquiries and escalate issues to the appropriate officer where required.
* Support the administration of allotment enquiries, waiting lists, tenancy records and site information.
* Support general parks related enquires and support team members.
* Monitor, engage and enquire to respond to the Parks and Open spaces inbox enquires.
Team and Corporate Responsibilities
* Work collaboratively with colleagues to support effective service delivery.
* Provide cover for colleagues when required to ensure continuity of administrative support.
* Ensure all work is carried out in line with council policies, procedures, customer service standards and health and safety requirements.
* Promote a positive image of the councils at all times.
Person Specification Knowledge and Experience
* Previous experience in an administrative or office support role.
* Experience of providing customer focused support in a busy working environment.
* Basic understanding of local government or public services (desirable but not essential).
* Experience of working with record systems, spreadsheets and document management.
Skills and Abilities
* Good organisational skills with the ability to manage competing priorities.
* Clear written and verbal communication skills.
* Confident in using IT systems.
* Ability to deal with enquiries professionally and sensitively.
* Ability to work both independently and as part of a team.
Personal Attributes
Reliable, organised and methodical.
Positive and professional approach to work.
Willingness to learn and develop within the role.
Commitment to providing a high-quality service to residents and service users
Salary description
£13.05 - £13.05 per hour