We are recruiting for a Regional Operations and Relationship Manager (Regional FM) to provide operational support across a portfolio of NHS LIFT buildings. Reporting to the Customer Service Manager, this is a varied, customer-facing role focused on building compliance, tenant engagement, service delivery and community impact.
Key Responsibilities
Provide day-to-day operational support across NHS LIFT buildings, acting as relief support across the region where required.
Carry out building inspections, health checks, fire evacuation drills and compliance checks.
Monitor hard and soft FM service delivery, escalating issues and supporting continuous improvement.
Act as a key point of contact for tenants, maintenance teams, service providers and stakeholders.
Organise and chair Building User Group meetings, tenant inductions and site communications.
Support safety, compliance and assurance activity, including audits, fire risk actions, PAT testing and water safety administration.
Maintain accurate operational documentation, tenant handbooks, contact lists and utilisation trackers.
Support community engagement, social value initiatives and local health campaigns across the sites.
Assist with minor works, contractor coordination and project activity where required.
About You
The successful candidate will have experience within facilities, estates or property management, with a strong understanding of health and safety compliance and customer service. You will be organised, proactive and confident building relationships with tenants, contractors and stakeholders.
Foundational experience in facilities, estates or property management.
Working knowledge of health and safety compliance requirements.
Strong tenant relationship management and issue-resolution skills.
Confident presenting information and facilitating meetings.
Proficient with Microsoft Office, digital tools and operational documentation.
Customer-focused, organised and able to prioritise a varied workload.
IWFM Level 3 in Facilities Management and IOSH Working Safely are desirable/beneficial.
Applicants must have a driving licence and vehicle and be able to travel across Cornwall, Devon, Somerset and Hampshire.
Approx 2 days p/week working from home.
Why Apply?
This is an excellent opportunity for a facilities or estates professional who enjoys variety, stakeholder engagement and making a visible difference across healthcare buildings that sit at the heart of local communities
Salary description
£40000.00 - £45000.00 per year