Tenant Liaison Officer

Senior Tenant Liaison Officer (CLO)

Location: Wythenshawe

Salary: £32,000 + £3,000 Car Allowance

Job Type: Permanent

About the Company

Our client is one of the UK's largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK's transition to low-carbon living.

Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshawe.

The Role

As the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projects.

This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confidence.

Key Responsibilities

Act as the main point of contact for residents before, during, and after works.

Provide clear communication and regular project updates.

Identify vulnerable residents and ensure appropriate support is in place.

Arrange and coordinate access appointments.

Complete resident inductions and property condition surveys.

Organise and attend resident consultation and community engagement events.

Maintain accurate resident records in line with GDPR requirements.

Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally.

Support social value initiatives and community engagement activities.

Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction.

Requirements

Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential.

Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment projects.

Excellent communication, interpersonal, and customer service skills.

Strong organisational and problem-solving abilities.

Understanding of health & safety within a construction environment.

Basic knowledge of GDPR and data protection.

Full UK Driving Licence.

Desirable

SSSTS qualification.

First Aid qualification.

Experience working with housing associations or within the social housing sector.

Experience delivering retrofit, decarbonisation, or energy efficiency programmes.

About You

You will be:

Friendly, approachable, and empathetic.

Confident dealing with residents from all backgrounds.

Proactive and able to work using your own initiative.

Well organised with excellent attention to detail.

Reliable and able to meet deadlines.

Comfortable working independently whilst supporting the wider site team.

Package

£32,000 basic salary

£3,000 Car Allowance

Permanent position

Opportunity to join one of the UK's leading retrofit contractors on long-term secured work

Supportive team environment with opportunities for career progression