Branch Manager

Job Title: Branch Manager
Location: Poole
Salary: £45,000 - £52,000 plus bonus
Role: Permanent – Full time

A well-established and growing operational business is looking to appoint a hands-on Branch Manager to take full ownership of a busy, customer-facing site.

This is a high-impact role where you will lead from the front, driving revenue, operational performance, and customer satisfaction in a fast-paced environment. If you thrive on accountability, enjoy developing teams, and are motivated by achieving measurable results, this is an opportunity to make a real difference.

You will act as the central leader within the branch, ensuring smooth day-to-day operations while building a high-performing, customer-focused team. This is not a purely strategic role, it requires a visible, hands-on approach, managing both people and operational detail at pace.

Key Responsibilities:

· Driving year-on-year growth across revenue, profitability, and operational performance
· Taking full ownership of branch operations, ensuring resources are effectively managed to meet demand
· Leading, coaching and developing a team to be highly engaged, capable and motivated
· Delivering exceptional customer service and ensuring a consistently positive customer experience
· Building long-term customer relationships and identifying opportunities to generate new business leads
· Ensuring efficient daily operations including scheduling, stock/fleet control, and workflow management
· Maintaining high standards of branch presentation, compliance, and health & safety
· Managing reporting and communication with wider support functions across the business
· Creating a positive working environment that promotes collaboration and performance across teams

What We’re Looking For:

· Proven experience in a fast-paced, customer-facing leadership role (retail, food retail, hospitality or similar environments preferred)
· Track record of managing and developing teams to deliver strong commercial results
· Strong operational management experience with the ability to juggle multiple priorities
· Excellent communication skills, both verbal and written
· Ability to work effectively in a fast-moving, sometimes ambiguous environment
· High attention to detail with a proactive, problem-solving mindset

The Ideal Candidate Will Be:

· Highly hands-on and visible, leading from the front
· Commercially driven with a strong sense of ownership and accountability
· Customer-focused, always striving to exceed expectations
· A natural people leader who can inspire, coach, and develop others
· Positive, resilient and able to maintain a strong “can-do” culture within the team
· Comfortable working at pace in a dynamic, operational environment

Commutable Locations:
Poole, Christchurch, Bournemouth, Swanage, Ringwood, Weymouth

If you’re a motivated Branch Manager or experienced Assistant Manager ready to step up from a fast-paced retail, food or hospitality environment, this could be the perfect next step in your career. APPLY NOW for immediate consideration.

This role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We believe that you matter and care about unlocking your full potential. Work with us to find your perfect role and start your journey today.

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The Legal Bit:
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with GDPR