Centre Executive

Location: Flex@ Tide 
Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm   (occasional work out of normal business hours) 
 
Who are we?
 
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.
 
We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. 
 
What will you do?
 
The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the Commercial Sales Executive, the Centre Executive plays a pivotal role in the centre’s commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
 
We want someone exceptional who can focus on:
 
Customer Service & Customer Relations
•    Provide exceptional customer service, ensuring high levels of satisfaction and retention.
•    Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.
•    Cultivate strong customer relationships through regular communication, events and proactive service.
•    Promptly resolve customer complaints, striving to exceed satisfaction expectations.
 
Operations Management
•    Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.
•    Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.
•    Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment.
 
Sales and KPI Target Leadership
•    Assist the Commercial Sales Executive by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets.
•    Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash").
•    Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities.
•    Track, analyse, and report sales and operational performance and KPIs to the Commercial Sales Executive, continually identifying opportunities for improvement.
•    Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement.
 
Supervisory Role to Centre Operations Assistants
•    Provide daily guidance, support, and supervision to Centre Operations Assistants, ensuring adherence to performance expectations.
•    Conduct regular one-on-one meetings and team discussions to address queries, set priorities, and encourage engagement.
•    Manage onboarding, training, and ongoing development of Centre Operations Assistants, promoting high-quality customer service and operational efficiency.
•    Conduct performance reviews, provide constructive feedback, and implement improvement plans as needed.
•    Oversee team schedules, ensuring adequate coverage and effective workload management.

Knowledge/Experience
•    Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.
 
Qualifications
•    Minimum Grade C in English and Math’s (or equivalent)
 
Key skills/behaviours required for this role:
 
•    Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.
•    Demonstrated experience in customer service management, facility operations, or a similar supervisory role.
 
What will we offer you?
•    £35,000 to £40,000 per annum
•    33 days Annual Leave (including Bank Holidays)
•    Birthday Off
•    Volunteering Days 
•    Discounted Private Medical Insurance Cover
•    Life Assurance
•    Income Protection Insurance
•    Payroll Giving
•    Cycle Scheme
•    NEST Pension Scheme
•    Employee Assistance Programme
•    Annual Flu Jabs
•    Eye Tests
•    Training Support Package
•    Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
•    Annual Professional Membership Subscription
 
NewFlex is an equal opportunities employer.
 
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.
 
REF-(Apply online only)