Allocations Officer

Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation.

Allocations Officer
Public Sector - Local Authority
Temporary Contract - 3 months with potential extensions
Full Time - Monday to Friday, 35 hours per week
Grade 8 - £22.02 per hour PAYE / £28.71 per hour Umbrella
Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5)
IT equipment provided
ASAP Start

The Role

As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You'll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options.

Key Responsibilities

Advertise and allocate social housing properties, including shortlisting and progressing applicants
Provide clear advice to residents on rehousing options, including private sector and intermediate housing
Work with housing providers to manage nominations and ensure allocation targets are met
Let temporary accommodation, including private rented and hostel placements
Maintain accurate case records and provide performance data/reporting
Collaborate with internal teams to reduce void periods and improve service delivery
Support service improvement initiatives and policy reviews
Handle enquiries, complaints, and correspondence from residents and stakeholders

What We're Looking For

Experience in a housing allocations or lettings environment (local authority, housing association or similar).
Strong understanding of housing legislation, including Homelessness and Allocations frameworks
Knowledge of Choice Based Lettings systems
Ability to assess housing needs and match suitable accommodation
Excellent communication and customer service skills
Strong organisational skills with the ability to manage workload independently
Confident using IT systems and maintaining accurate records

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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