Client Services Manager

Client Services Manager

Location: Leicester (Midlands)

Employment type: Full Time

Working Hours: Monday to Friday

What’s in it for you

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.

25 days annual leave plus bank holidays

Option to buy up to 5 additional holidays

Group Personal Pension Plan

Career development and progression with the opportunity to earn professional qualifications

24/7 access to a virtual GP and mental health support and counselling services

Cycle to Work scheme

Discount club including supermarkets, phone bills, gyms and more

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities in your community

About the role

As a Client Services Manager, you will play a key role in supporting the growth of the Midlands business, with a focus on developing and securing opportunities across the roads and infrastructure sectors.

You will be responsible for driving sales growth, strengthening market position, and building strong client relationships across the region. Using your existing network and industry knowledge, you will identify, develop and convert opportunities, creating a strong pipeline and contributing to financial targets.

Working closely with operational teams, you will ensure a smooth transition from sales through to delivery, supporting the mobilisation and successful completion of works. You will also contribute to the regional growth strategy, help expand the customer base, and promote the business across wastewater, drainage and infrastructure sectors.

Key responsibilities include

Developing and maintaining strong relationships with existing and prospective clients

Identifying and securing new business opportunities through industry networks

Building and managing a sustainable sales pipeline using CRM systems

Supporting tender preparation, proposals and framework submissions

Monitoring market activity, competitors and customer needs

Collaborating with operational teams to ensure successful delivery of projects

Supporting strategic account planning and cross-selling across the wider business

Tracking performance against sales KPIs and pipeline targets

About you

You will be a commercially minded professional with a strong background in wastewater and drainage services and a proven ability to win work and build client relationships.

You will have

Previous sales experience in wastewater, drainage or infrastructure sectors

Strong client connections within the Midlands

Knowledge of CCTV inspections, jetting, tankering and lining

Understanding of legislation, health and safety and industry standards

Technical or engineering background preferred

Excellent communication and relationship-building skills

A proactive, resilient and results-driven approach

Strong organisation and planning skills

Full UK driving licence

Our commitment to equal opportunities

We are proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences and are committed to building a diverse and inclusive workforce.

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Next steps

If you are interested in this opportunity, please apply or contact the Careers Team for more information