We’re partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem.
This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.
The role
You’ll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery.
Key areas include:
Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions
Delivering Live Chat, Voice and digital channel integrations
Driving Teams telephony integration within the CRM estate
Translating business requirements into scalable, well-architected solutions
Working closely with technical teams to integrate D365 with wider platforms
Supporting user adoption through workshops, training and continuous improvement
What we’re looking for
Strong experience as a D365 CE techno-functional consultant (Customer Service focus)
Proven track record delivering Omnichannel solutions (chat, voice, digital)
Hands-on with Power Platform (Power Apps, Power Automate, Dataverse)
Experience integrating Teams Phone / telephony solutions
Confident working with stakeholders and producing solution designs
Understanding of ALM / DevOps practices
Nice to have:
Microsoft certifications (PL-200, PL-600, MB-230 etc.)
Exposure to Azure, Power BI or Customer Insights
Interest in AI / Copilot capabilities within D365
Why apply?
This is a high-impact role where you’ll shape roadmap, delivery and best practice across a critical CRM platform—combining strategic input with hands-on solution design.
If you’re a D365 specialist ready to step into a strategic, delivery-led position, we’d be keen to hear from you
Salary description
£65000.00 - £75000.00 per year