£38,000 - £42,000 per annum + bonus
Permanent | Full-Time (35 Hours per Week)
Hybrid Working – 4 days WFH and 1 day per week office based.
Buckinghamshire
Are you a creative and user-focused designer with a passion for crafting engaging digital experiences? Do you thrive working on projects in Graphic Design, UI Design, UX/CX Strategy and Website Design?
We are seeking a talented individual with skills in Customer & User Experience to join our clients growing Digital Team. This is an exciting opportunity to play a key role in developing and transforming the client and customer journey with the business’ digital products, services and websites.
You will help design user experiences, create engaging interfaces, improve customer journeys and influence how customer-centred design is embedded across the organisation . You will combine your expertise in UI Design, UX Design, Customer Experience and Website Optimisation to create seamless digital experiences that delight users and drive engagement.
Key Responsibilities
Design engaging and intuitive website experiences, user interfaces and digital journeys.
Create and recommend compelling UI and UX solutions that improve usability and customer satisfaction.
Conduct user research, interviews and feedback sessions to uncover customer needs and behaviours.
Use research, data and design-thinking methodologies to understand user needs, identify pain points and develop solutions that improve customer satisfaction and conversion.
Develop customer personas, journey maps to support digital improvement initiatives.
Analyse customer and website data to identify opportunities for optimisation and conversion improvements.
Lead workshops using to solve complex user challenges.
Conduct usability testing and evaluate design concepts through qualitative and quantitative research.
Collaborate with stakeholders across the organisation to deliver customer-centred digital solutions.
Support the evolution of the company’s customer experience strategy.
Work with website CMS and CRM platforms to improve digital engagement and user experiences.
Working with the Analytics team to establish and monitor key performance indicators such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Essential Skills & Experience
Strong portfolio demonstrating website design, user interface design and user experience projects.
Experience creating customer journey maps, user flows, wireframes and prototypes.
Excellent skills in Graphic Design.
Proven experience in UI Design, UX, Customer Experience (CX) or Digital Experience Design.
Strong knowledge of user research methodologies and usability testing.
Ability to translate customer insights into practical design solutions.
Experience working with stakeholders at all levels.
Knowledge of website CMS platforms and CRM systems.
Excellent communication and presentation skills. Qualifications
GCSE English and Maths (A-C or equivalent).
Recognised qualification or certification in UX Design, Interaction Design or Customer Experience.
Demonstrable career history within UX, UI or Customer Experience-focused roles. Benefits Include
25 days annual leave plus public holidays (increasing with service)
Private healthcare and dental cover
Up to 8% employer pension contribution
Performance Related Pay scheme
Life assurance (4x salary)
Company sick pay
Employee Assistance Programme
Cycle to Work scheme
Additional annual leave purchase scheme
One paid volunteering day per year
Free on-site parking If this sounds like the perfect role for you, apply now
Salary description
£38000.00 - £42000.00 per year