Birmingham| £37,000 - £40,000 Basic + 10% Bonus + Benefits
Some management roles are all about firefighting.
Staff shortages. Endless customer complaints. Unrealistic targets. Working every weekend. Feeling like you're constantly reacting instead of leading.
This isn't one of those roles.
We're looking for a people-focused leader to take ownership of a large-scale customer-facing operation where service, experience and team culture matter just as much as performance.
This is a role for someone who genuinely enjoys being visible, building relationships, developing teams and creating an environment where both customers and colleagues want to be.
What You'll Be Doing
You'll be the driving force behind a busy operation, leading from the front and setting the tone every day.
No hiding in an office.
No managing from behind a screen.
You'll be out on the floor, coaching your team, solving problems, building relationships and ensuring every customer interaction reflects the highest standards.
You'll have responsibility for:
Leading and developing a customer-focused team
Creating an exceptional customer experience
Driving operational excellence across the business
Managing day-to-day performance and standards
Handling challenges, problem-solving and decision making
Building a positive, engaging and high-energy culture
Ensuring compliance, safety and operational processes are maintained
Creating an environment people genuinely enjoy being part ofWho We're Looking For
You'll probably be someone who:
Currently manages a retail store, hotel, hospitality venue or customer-focused operation
Loves working with people and gets energy from leading teams
Is highly visible, hands-on and approachable
Holds high standards and isn't afraid to challenge when needed
Thrives in fast-paced environments
Has a natural ability to motivate, coach and inspire others
Enjoys taking ownership and accountabilityMost importantly, we're looking for personality.
Someone with presence.
Someone who walks into a room and lifts the energy.
Someone who genuinely cares about people and takes pride in creating great experiences.
What's In It For You?
£37,000 - £40,000 basic salary
Annual bonus opportunity
Significantly better work-life balance than many retail and hospitality environments
A varied leadership role where no two days are the same
Excellent benefits package
Genuine career development opportunities
The chance to lead a high-performing team within a growing and people-focused businessIf you've built your career leading teams, delivering service and driving operational excellence - but you're ready for something different - we'd love to hear from you
Salary description
£38000.00 - £40000.00 per year