Retail Operations Manager

Retail Operations Manager

Location: Warrington, Cheshire
Reports to: Director of Commercial Development

About St. Rocco's Hospice

At St. Rocco's Hospice, every purchase made in one of our shops helps provide specialist care and support for people with life-limiting illnesses and their families. Our retail operation plays a vital role in funding this care, and we're looking for an experienced Retail Operations Manager to help take it to the next level. This is an exciting opportunity to lead an established multi-site retail business while driving future growth through new store openings, commercial innovation and operational excellence.

The Opportunity

As Retail Operations Manager, you'll lead the day-to-day performance of our retail estate, working closely with the Retail Area Manager and the E-Commerce, Logistics & New Goods Manager to ensure every shop delivers an outstanding customer experience whilst achieving ambitious commercial targets. This is far more than an operational management role.

You'll be instrumental in shaping the future of our retail business-identifying opportunities for expansion, managing property and lease negotiations, improving profitability and helping deliver our long-term commercial strategy.

You'll also be a key member of our Extended Strategic Leadership Group, contributing to wider organisational priorities and helping create a positive, collaborative culture across the hospice.

What You'll Be Doing

Leading Retail Performance

Drive the commercial and operational performance of our retail estate and warehouse.

Lead and develop our senior retail management team to achieve outstanding results.

Monitor KPIs, analyse performance and implement improvement plans.

Manage retail budgets and financial performance.

Deliver commercial initiatives that increase sales, donations and customer footfall.

Ensure compliance with health & safety, trading standards and organisational policies.

Developing Great People

Inspire, coach and develop managers and teams across the retail network.

Support recruitment, induction and ongoing development of staff and volunteers.

Create an inclusive, high-performing culture where people feel valued and supported.

Conduct regular performance reviews and provide coaching to maximise potential.

Driving Commercial Excellence

Improve stock flow, pricing strategies and merchandising standards.

Work collaboratively with fundraising and communications teams on seasonal campaigns and promotions.

Ensure every shop consistently reflects the St. Rocco's brand and delivers an exceptional customer experience.

Supporting Future Growth

Identify and evaluate opportunities for new shop locations.

Produce business cases, financial forecasts and feasibility studies.

Lead lease negotiations, renewals and rent reviews.

Oversee shop fit-outs, refurbishments and relocations in partnership with internal and external stakeholders.

Maintain oversight of the retail property portfolio.

About You

You'll be an experienced retail leader who enjoys balancing operational excellence with commercial thinking.

You'll bring:

Proven experience managing multiple retail locations.

A track record of improving commercial performance.

Strong leadership skills with the ability to inspire and develop teams.

Experience managing budgets and delivering against financial targets.

Excellent commercial awareness and analytical skills.

Confidence working with landlords, agents and external partners.

Outstanding communication, influencing and negotiation skills.

The ability to manage multiple priorities within a fast-paced environment.

It would be great if you also have

Experience within charity retail or social enterprise.

Knowledge of volunteer management.

Experience supporting retail expansion programmes or new store openings.

Why Join St. Rocco's?

This is a chance to combine your retail leadership experience with genuine purpose. Every improvement you make, every shop you support and every new opportunity you help create directly contributes to providing outstanding hospice care for local families when they need it most.

You'll join an organisation with ambitious growth plans, a collaborative leadership team and a culture built around compassion, innovation and community.

If you're looking for a role where your commercial expertise can make a lasting difference, we'd love to hear from you.

Equality, Diversity & Inclusion

St. Rocco's Hospice is committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. We welcome applications from all suitably qualified candidates regardless of background.

The successful applicant will be expected to comply with all Hospice policies relating to confidentiality, safeguarding, health & safety, information governance and infection prevention and control.

Please note that relevant pre-employment checks may be undertaken where appropriate for the role.

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