Location: London (Office-based)
Pay Rate: £19.98 PAYE per hour / circa £25.00 Umbrella
Contract: 4 months (initially)
Department: Environment | Local Authority
We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency.
The Role
You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction.
Key responsibilities include:
Handling customer enquiries via telephone, email, and written correspondence
Providing administrative support including data entry, record keeping, and document management
Liaising with waste contractors regarding new, amended, and cancelled services
Monitoring missed collections and service issues, ensuring timely resolution
Managing Waste Transfer Notes in line with legislative requirements
Maintaining sales trackers and supporting service reporting
Assisting customers with account queries, payments, and direct debit setup
Supporting basic debt recovery processes and maintaining accurate records
Ensuring compliance with GDPR and internal data management policiesAbout You
Previous experience in an administrative or business support role
Strong customer service and communication skills
Good working knowledge of Microsoft Office and databases
High attention to detail and ability to manage multiple tasks
Experience handling customer queries, complaints, or service issues
Understanding of GDPR and data handling best practices
Proactive, organised, and able to work collaborativelyAbout the Organisation
You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough.
Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.
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Salary description
£19.98 - £25.00 per hour