📍 London (Hybrid) - Near Cambridge Heath / Bethnal Green
💰 £40,000 - £45,000
This fast-growing, award-winning consumer health startup is on a mission to improve the lives of people through innovative solutions. What began as a simple idea has rapidly scaled into an international success, with products now used across the UK, US and Canada.
With a strong focus on purpose-driven innovation, the business combines science, empathy, and creativity to deliver meaningful impact. Data sits at the heart of decision-making, and the team is passionate about using insights to drive both commercial growth and positive social outcomes.
Key Responsibilities
Build and analyse cohort models to track behaviour over time
Develop LTV frameworks and identify high-value customer segments
Track acquisition channels including referrals, word-of-mouth and paid media
Analyse subscriber growth and purchase behaviour
Monitor website performance (sessions, conversion rates, drop-off)
Support A/B testing and interpret results
Connect and manage data across e-commerce, CRM, marketing and survey tools
Build and maintain dashboards highlighting key business metrics
Analyse repeat purchase behaviour and campaign performance
Provide actionable insights to improve retention and engagement
Design surveys and analyse customer sentiment (NPS, CSAT)
Translate qualitative and quantitative feedback into business actions
About You
Previous experience in a data analyst role (e-commerce/DTC preferred)
Strong SQL skills and confident working with complex datasets
Experience with BI tools (e.g. Looker, GA4, Metabase or similar)
Experience in cohort analysis, retention or LTV modelling
Strong communication skills - able to turn data into clear insights
Comfortable working independently in a fast-moving, small teamNice to have:
Python or R
Experience with Shopify or e-commerce data stacks
Familiarity with dbt, Segment or similar tools
Benefits
Competitive salary (£40-45k)
25 days holiday (pro-rata) plus bank holidays
Hybrid working
Core hours: 9:00 AM - 5:30 PM, Monday to Friday
Monthly wellbeing budget to support your health
Relaxed and friendly office environment
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Salary description
£40000.00 - £45000.00 per year