Project Manager - Operations and Optimisation

Project Manager Operations & Optimisation

Location: London / Hybrid
Job type: Permanent
Salary: Dependent on experience

We are working with a global organisation seeking a Project Manager to join their Technology Operations & Optimisation function. This is a permanent opportunity for an experienced technology-focused Project Manager to support the delivery of cross-functional initiatives across a large, international technology environment.The role will sit within a global technology team and will be responsible for planning, coordinating and delivering projects across technology operations, infrastructure, service transition and operational readiness. The successful candidate will work closely with senior technology stakeholders, PMO teams, infrastructure and platform teams, service desk, regional teams and external vendors to ensure projects are delivered on time, on budget and to the required quality standards.This is a strong opportunity for a Project Manager with experience in technology operations, infrastructure or complex enterprise technology environments who's comfortable operating across multiple regions, stakeholders and work streams.

Key responsibilities

Develop and manage detailed project plans, schedules, budgets, resource requirements and delivery milestones.
Ensure project documentation, governance, stage-gate requirements and reporting standards are maintained in line with PMO expectations.
Identify, assess and manage project risks, issues, assumptions and dependencies.
Produce structured project reporting, portfolio updates, dashboards and executive-ready status reports.
Coordinate with infrastructure, platforms, service desk and operational teams to ensure technical readiness and service transition.
Support cutover planning, hyper care management and operational readiness activities.
Ensure vendor deliverables meet agreed quality standards, including testing, documentation and knowledge handover.
Facilitate cross-functional workshops, decision-making forums and steering committee meetings.
Manage stakeholder expectations across global regions and maintain clear communication throughout delivery.
Drive delivery excellence by applying best practice, continuous improvement and lessons learnt.

Key deliverables

Project plans, RAID logs, dependency maps and delivery dashboards.
Regular project reports aligned to PMO governance and reporting standards.
Cutover plans, readiness checklists and hyper care plans.
Steering committee materials and decision papers.
Operational transition packs, including documentation and support alignment.

Skills and experience required

5+ years' project management experience within technology operations, infrastructure or enterprise technology environments.
Experience managing global, cross-functional delivery with multiple stakeholders.
Strong knowledge of project management methodologies, including Agile, Waterfall and hybrid approaches.
Experience working within PMO governance frameworks, reporting standards and documentation requirements.
Strong stakeholder management, communication and facilitation skills.
Experience delivering technology projects or programmes in complex corporate environments.
Ability to challenge suppliers and stakeholders constructively.
Experience working with project and reporting tools such as MS Project, Jira, ServiceNow, Power BI or similar.
Strong analytical skills and the ability to produce clear, executive-level reporting.
Comfortable working across multiple time zones and international stakeholder groups.
Fluency in written and spoken English.

Desirable experience

Experience working with enterprise portfolio management functions.
Exposure to ITSM, CMDB, service transition, cutover, hyper care or operational readiness.
Experience managing third-party technology vendors or outsourced delivery partners.

The opportunityThis is an excellent opportunity for a technology Project Manager to join a global environment where they will play a key role in improving technology operations, delivery governance and operational readiness across multiple regions.

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