Location: Hitchin
Hours: Full Time
Pay: £30,000( Gross) a shift allowance of £14,000 per year (paid £1,166.67 per month before tax and deductions )
Join Our Client's Reputed Team!
Our client is hiring for a friendly and professional System Service Representative to join their Customer Engineering team. This is a fantastic opportunity to develop your technical support skills across a variety of multi-vendor hardware platforms, including servers, storage, network equipment, and more.
What you'll be doing:
* Providing hardware installation and break-fix support for diverse IT equipment in client environments.
* Assisting senior engineers with technical support activities across products like hand-held devices, laptops, servers, and network gear.
* Developing broad technical expertise in Data Centre hardware, including servers, power supplies, and storage solutions.
* Working within a shift pattern that covers 24/7 maintenance, including late shifts and weekends, supporting clients effectively.
* Following manual handling practices and using hand tools and test equipment to diagnose and resolve issues.
* Maintaining security awareness and working independently to meet service level targets.
* Communicating clearly with clients and team members, upholding the brand's professional image.
What you'll bring:
* Manual dexterity and ability to handle hardware safely and effectively.
* Strong problem-solving and analytical skills, with a creative approach to troubleshooting.
* Flexibility to work varied hours and shifts, with full support from the team.
* A full UK driving licence and willingness to travel within the designated regions.
* Good IT knowledge and the ability to work independently while being supported remotely.
* Excellent communication skills suited to engaging with different audiences.
* Security clearance may be required.
Preferred skills:
* Troubleshooting expertise with proven resolution delivery.
* Client-facing experience.
* Experience working on multi-vendor products or Cisco network equipment is advantageous but not essential.
What we offer:
* Full training to build your technical support capabilities.
* Opportunities to grow your skills in a dynamic environment.
* Supportive team culture with flexible working hours.
If you're eager to kick-start or advance your career in technical support and enjoy working in a collaborative environment, we'd love to hear from you! Apply now to join a leading organisation committed to excellence in customer service.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Salary description
£30000.00 - £44000.00 per year