What you'll be doing
* Manage the ‘no access’ process through various channels of communication (including phone calls) to ensure Delta Housing gains entry into the properties for the relevant servicing and inspections, preparing and issuing letters to customers and contractors as appropriate.
* Liaise with Neighbourhood teams and Customer Resolution Centre for assistance in establishing contact and arranging access for safety checks remedial works where it has been identified that a customer has a vulnerability.
* Maintain accurate and up-to-date records on Delta Housing’s systems including Keystone servicing and inspection database (KSI), asset management systems, including properties where the contractor has not been able to gain access, providing reports and performance data as required.
* Control and manage the Building Safety mailbox and allocate correspondence to the relevant team members and track that these are dealt with.
* Take daily receipt of ‘pass backs’ (properties where the contractor has been unable to gain access to carry out the safety check / remedial works after two attempts) and record electronically.
What we are looking for
* High level of computer literacy (including a good working knowledge Microsoft Office packages particularly Excel);
* Excellent communication skills, especially over the telephone.
* Experience of working in a customer focused environment.
* Ability to empathise and pursue ideal solutions from a customer perspective.
* Ability to manage own time and to respond effectively under pressure.
Please note the office expectancy of this role is as follows: This role will require you to be onsite full time for a 2 week training period then the requirement is a minimum of 2 days a month in the office but this could be more, per business need.
Benefits
* The salary for this post will be £28,014 Per Annum.
* Learning and development opportunities
* Healthcare cash plan
* Robust employee reward and recognition programme
* Free and confidential Employee Assistance Programme
* Volunteering programme
* Competitive pension scheme
* 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
* 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment
Salary description
£28014.00 - £28014.00 per year