Location: London (Hybrid Working)
Salary: £40,000 - 50,000 + bonus + excellent benefits
Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, mental health support, and more.
Our client, a leading London-based technology and managed services provider, is hiring an Automation Engineer to help drive innovation across Service Desk operations and IT automation.
This is an opportunity to join a business that is transforming enterprise connectivity, managed IT, and cybersecurity services through a modern fibre network and fully in-house delivery model. With a strong reputation for technical excellence, operational quality, and customer experience, the organisation continues to invest heavily in automation, infrastructure, and modern service delivery.
As an Automation Engineer, you'll play a key role in improving operational efficiency, streamlining support processes, and enhancing the end-user experience through intelligent automation and workflow optimisation.
What you'll do
Collaborate with Service Desk teams to identify repetitive tasks and operational bottlenecks suitable for automation.
Design, develop, and deploy scalable automation workflows aligned to business goals and compliance standards.
Build and manage RPA solutions for ticket handling, escalations, notifications, and routine support tasks.
Monitor, troubleshoot, and optimise automation processes to ensure reliability, performance, and accuracy.
Work closely with technical and operational stakeholders to gather requirements and translate them into effective automation solutions.
Maintain clear and structured documentation for workflows, automation architecture, and version control.
Support wider process improvement and IT transformation initiatives across the business.
Stay current with developments in automation technologies, RPA platforms, and ITSM best practices.
What we're looking for
Experience working within Service Desk or IT Service Management environments.
Hands-on experience with RPA and automation technologies, ideally within an MSP environment.
Strong scripting and automation skills using PowerShell, Python, or similar technologies.
Ability to analyse operational processes and translate them into scalable technical solutions.
Experience working with Microsoft cloud technologies including Microsoft 365, Azure, and Intune.
Strong communication and stakeholder engagement skills.
A proactive mindset with excellent attention to detail and a passion for continuous improvement.
Desirable experience
ITIL Foundation or relevant automation certifications.
Experience with additional automation platforms such as UiPath or Automation Anywhere.
Knowledge of API integrations, databases, and cloud-based services.
Exposure to change management and process improvement initiatives.
Microsoft certifications including AZ-900, MS-900, or AZ-104.
Why join?
Join a business investing heavily in technology, automation, and innovation across London's enterprise infrastructure.
Work within a modern technical environment supporting high-performance connectivity and managed services.
Be part of a collaborative engineering culture with strong internal progression opportunities.
Competitive salary between £40,000 - 50,000 plus bonus and comprehensive benefits package.
Strong focus on employee wellbeing, learning, and development.
Opportunity to contribute to a business recognised for its growth, culture, and technical excellence.
Apply now to help shape the future of automation and operational excellence within a forward-thinking technology organisation
Salary description
£40000.00 - £50000.00 per year