In this role, you will schedule engineers to ensure all reactive and planned maintenance tasks are completed on time. You will also serve as the main super-user for our Computer-Aided Facilities Management (CAFM) software—handling system updates, data tracking, and performance reporting.
Key Responsibilities
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Scheduling & Dispatch: Log, prioritize, and assign reactive repair jobs to internal engineers or external contractors, matching the right skills to the task.
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SLA Monitoring: Track ongoing jobs against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), chasing outstanding tasks daily.
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Planned Maintenance (PPM): Schedule and input all routine, planned maintenance checks into the CAFM system.
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CAFM System Administration: Manage the database, handle system updates, troubleshoot software issues, and train team members on how to use it.
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Stakeholder Communication: Build strong relationships with clients and engineering teams, providing clear updates on job progress and resolving scheduling conflicts.
What We Are Looking For
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Experience: Proven background working in a busy Facilities Management (FM) or engineering helpdesk office.
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Technical Knowledge: A strong understanding of Mechanical & Electrical (M&E) building services and infrastructure.
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Software Skills: High proficiency using CAFM platforms, scheduling software, and MS Office (especially Excel).
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Organisation: The ability to prioritize your own workload, multitask under pressure, and meet tight deadlines.
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Communication: Excellent verbal and written communication skills to liaise confidently with technicians, clients, and directors.
To Apply: Please send your CV highlighting your experience with FM systems and M&E scheduling
Salary description
£28000.00 - £31000.00 per year