* Hourly rate: £20.89 PAYE or £27.46 Umbrella (37.5 hrs per week)
* Location: Arnold NG5 (Nottingham / Derby office base)
* Job Type: Full-time, Temporary until end of September (potential extension)
* Working Hours: 37.5 hours per week
Join a proactive housing team where you will play a key role in tackling anti-social behaviour (ASB) and maintaining safe, sustainable communities. As the customer-facing representative, you'll take the lead on managing ASB cases across a defined patch, working closely with residents, local authorities, and partner agencies to resolve issues and improve neighbourhoods across a mixed tenure portfolio.
Day-to-day responsibilities:
* Take ownership of ASB case management from initial report through to resolution, ensuring timely and robust action is taken
* Investigate ASB complaints, gather evidence, and apply appropriate legal and non-legal remedies
* Work closely with police, local authorities, and support agencies to deliver effective multi-agency responses to ASB
* Conduct regular estate inspections to identify and address ASB hotspots and environmental concerns
* Manage complaints professionally and sensitively, supporting residents affected by nuisance or harassment
* Prepare case files for legal action where required, including warning letters, notices, and court documentation
* Maintain accurate and detailed records of cases, actions, and outcomes
* Build strong relationships with residents, tenant groups, MPs, and councillors, acting as a key escalation point
* Support wider tenancy management duties including sign-ups, visits, and tenancy sustainment where required
Required Skills & Qualifications:
* Proven experience managing ASB cases within a social housing or local authority setting
* Strong knowledge of ASB legislation, enforcement tools, and housing law
* Experience dealing with complex and high-risk cases, including safeguarding considerations
* Excellent communication and conflict resolution skills, with the ability to manage challenging situations
* Confident in preparing legal documentation and attending court if required
* Strong organisational skills with the ability to manage a busy caseload effectively
* Good IT skills and experience using housing management systems
* Full driving ability or able to travel independently across the patch
To apply for the ASB Housing Officer position, please submit your CV detailing your relevant experience
Salary description
£20.89 - £27.46 per hour