Company: Luxury High-End Manufacturing Sector
Location: Greenfield, Oldham
Salary: OTE £65,000 uncapped
Job Type: Full-time, Permanent
Hours: Monday–Thursday 09:00–17:30, Friday 09:00–17:00 (37 hours per week). Saturday 09:00–12:00 on a rota basis, approx. every 6–8 weeks.
About My Client
My client is a leading name in the luxury high-end manufacturing sector, offering beautifully crafted, bespoke products with a worldwide reputation for perfect design, enduring strength, unparalleled quality and everlasting performance. Every product is individually designed to the specification of the customer — whether for professional or private need.
Working closely with every customer from initial enquiry through to completion, my client prides itself on quality of workmanship and a consultative approach that ensures each customer gets exactly what they need.
The Role
Based at my client’s manufacturing facility in Greenfield, Oldham, you will represent the business in a professional, luxury capacity — nurturing relationships with prospective and existing customers, completing home visits throughout the UK, and attending prestigious events including RHS Chelsea and national flower shows.
Every new colleague benefits from a bespoke induction programme, covering every area of the business to ensure you can truly make the difference for customers. You will also be supported by a dedicated marketing team through an extensive digital and print enquiry generation programme.
Main Duties and Responsibilities
Driving sales growth in a professional, luxury manner with every potential customer
Proactively establishing contact with potential new customers by telephone
Responding to sales enquiries from new and existing customers
Completing regular home visits throughout the UK to provide advice and confirm orders
Providing written quotations based on customer requirements
Negotiating with customers to secure sales orders
Meeting monthly and annual sales targets
Driving potential sales through Landscape Architects and garden designers
Attending events throughout the year, including RHS Chelsea and flower shows
Maintaining the contact database with up-to-date activity details
Ensuring effective internal communication across Sales, Production and Customer Services
Monitoring competitor activity and identifying business development opportunities
Skills and Requirements
Previous experience in bespoke manufacturing, customer services, hospitality, or a high-end/luxury brand
Exceptional and empathic customer service skills
A highly proactive and consultative approach to sales
Excellent communication and relationship-building skills across all media channels
Experience working with a luxury brand
Excellent problem solving and organisational skills
Self-motivated and flexible in approach
Outstanding interpersonal and negotiation skills
A tenacious work ethic and team-focused mentality
Ability to communicate technical/construction issues to customers
Full clean UK driving licence (essential)
Willingness to stay away from home to complete UK-wide visits
Package
OTE £65,000 uncapped, with basic salary
Comprehensive induction programme
Supportive marketing team generating digital and print enquiries
Salary description
£65000.00 - £90000.00 per year