ROLE:
You will lead on client liaison from sales to operational delivery of events across City Hall venues.
You will be the primary point of contact for clients throughout the sales to operations journey and will ensure all activities are executed to an extremely high standard, in line with client expectation and venue operations legislation.
You will ensure that the venue and the events delivered are viewed as shining examples of excellence to both internal and external customers.
Main Areas of Responsibility
* You will be a self-motivated, confident, and enthusiastic individual, who will bring a true passion and focus on driving new income streams, identifying sales opportunities and leads
* You will be responsible for end-to-end development, sales, coordination and
* management of bespoke Corporate and Public events
* Anticipate project needs, discern work priorities, and meet deadlines with
* little supervision, and be willing to work evenings and weekends
* Primary point of contact for all internal and external event related client issues relating to any of the venues under City Halls portfolio
* You will be responsible for promoting, securing and developing commercial business for City Halls by cross selling across, with a core focus on promoting venue hire sales of Weddings & Events within City Halls
* You will prepare and process accurate client quotations, proposals and process procurement in line with LCC Standing Orders
* You will conduct client presentations / show rounds across all City Asset venues, converting the initial tentative enquiry into a confirmed hire
* You will have excellent customer service and be able to adapt to different client requirements
* You will produce detailed event specifications to accurately record the client requirements so that consistently exceptional standards of service are delivered whilst fulfilling all of the customers requirements
* Produce post event reports with a cost overview of the event detailing profit / loss
* Liaise with client and suppliers to organise and coordinate other venue requirements i.e. equipment, catering, decorations etc
* Management and ensure all enquiries are dealt with promptly, in a friendly and professional manner, in line with City Halls standards
* You will be a primary user of the Venue Management system, maintain overall knowledge of events calendar; including operational implications, and attend appropriate meetings where necessary
* You will lead on pre-event operational briefings with clients and any relevant personnel e.g. Venue Operations staff, security firms, caterers, AV companies & performers, to ensure all activity is managed & delivered to the highest standards of service and safety
* You will ensure members of the Venue Operations team and any sub contracted staff are delivering excellence at every touch point during all activity taking place
* You will support the Head of Venue Operations in continuously improving event delivery by understanding areas for development and sharing examples of best practice
* You will ensure City Halls event operations, comply with all laws, licenses, regulations or LCC requirements, for any event activity taking place
* You will support procurement processes for any relevant activity or
* purchases, to secure the best quality at the best possible price
* You will ensure compliance with all Health & Safety requirements applicable to Events, organising, implementing, managing & controlling all aspects of
* HASWA including all LCC rules, policies and procedures
* You will be a designated First Aid responder
* You will support the Communications and Marketing Manager by sourcing and securing images, copy and content to be used on City Halls websites and social media channels to ensure maximum awareness of events
* You will have a personal drive, passion and determination for continuous improvement of all activity taking place within City Halls, so they are viewed as a shining example of excellence to all service users
* You will advise Head of Venue Operations on any identified changes or innovations to assist in continuously improving operations in City Halls
Budget and Financial Responsibility:
Being fully accountable for managing the councils resources well and
complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact
Social Value Responsibility:
Drive for social value through all activities, ensuring wider social, economic and environmental benefits for the council, residents and communities
Physical Demands of the Job:
The post holder will occasional be lifting when on site for an event
Sitting behind a desk on a PC for prolonged periods
Salary description
£22.00 - £22.00 per hour