Receptionist / Business Administrator
St Albans | Full-Time | Permanent
Are you a people person with exceptional organisational skills and a passion for delivering outstanding customer service?
An award-winning and highly respected professional services organisation is looking for a Receptionist / Business Administrator to join its friendly and collaborative team in St Albans. This is a fantastic opportunity for someone who enjoys being at the heart of a busy office, combining front-of-house responsibilities with a varied administrative role that offers genuine scope for development.
Working within a supportive environment, the successful candidate will become an integral part of the business, ensuring clients and visitors receive a first-class experience while supporting a range of departments with administrative projects and day-to-day operations.
The Opportunity This role is perfect for an ambitious individual who thrives in a fast-paced environment and enjoys building relationships with colleagues and clients alike. While initially focused on reception, the position offers the opportunity to become involved in wider business administration, HR support, events coordination, project work and continuous improvement initiatives.
No two days will be the same.
Key ResponsibilitiesFront of House & Reception
Welcoming clients and visitors in a professional and friendly manner
Managing incoming calls and directing enquiries efficiently
Coordinating couriers, deliveries and catering requirements
Opening, scanning and distributing incoming post
Managing outgoing mail and courier bookings
Maintaining meeting rooms to a high standard
Preparing refreshments for client meetings
Managing visitor records and document tracking processes
Assisting with office security procedures, including opening and closing the premises Business Administration Support
Diary management and meeting coordination
Drafting correspondence and business documentation
Supporting client onboarding and compliance processes
Managing confidential document scanning and secure filing
Maintaining internal databases and document management systems
Supporting Learning & Development and HR administration
Assisting with company events, charity initiatives and employee engagement activities
Contributing to business improvement projects and data cleansing exercises
Providing ad-hoc support across multiple departments About You The ideal candidate will be:
Professional, confident and approachable
Highly organised with excellent attention to detail
Proactive and able to use their own initiative
Comfortable managing multiple priorities simultaneously
A strong communicator, both written and verbal
Adaptable and able to build relationships at all levels
A team player who enjoys supporting others
Passionate about delivering exceptional customer service Skills & Experience Essential:
Previous reception, customer service or administrative experience
Strong Microsoft Office skills, including Word, Outlook and PowerPoint
Excellent organisational and time-management skills
Professional telephone manner
Ability to work accurately in a busy environment Desirable:
Experience using document management systems
Exposure to professional services environments What's on Offer?
A varied and rewarding role within a well-established organisation
Excellent training and development opportunities
Exposure to multiple business functions
Supportive and collaborative team culture
The opportunity to develop valuable administrative, operational and client-facing skills
Long-term career progression potential If you're looking for a role where you can make a real impact, develop your skills and become a valued member of a successful organisation, we'd love to hear from you