Team Manager - Harwood House, Aylesbury

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Team Manager – Harwood House - £32,760 - £38,220 per annum (Salaries vary depending on experiences)

Contract Type – Permanent, Full Time - 37 hours per week, Monday – Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role.

Location – Aylesbury, Buckinghamshire

We are recruiting a Team Manager for our Harwood House Service, a 24/7 supported living scheme for adults with long term mental health issues. Clients are supported at Harwood House following extended stays on acute psychiatric and rehabilitation wards or are returning closer to home after periods in out of county placements.

Role Overview

You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable.

Key Responsibilities: Further detail can be viewed in the Job Description.

Oversee daily operations and ensure support plans promote dignity, choice, and independence 

Manage complex cases and escalate serious concerns to clinical teams 

Facilitate move-ins, manage voids, and coordinate with referrals and housing teams 

Lead reflective practice following serious incidents 

Supervise and develop staff, manage rotas, recruitment, and training compliance 

Conduct audits, spot checks, and ensure health & safety standards 

Oversee medication checks and safeguarding processes 

Advocate for residents in clinical consultations and support benefit access 

Promote meaningful activities and skill development 

Person Specification: Further detail can be viewed in the Job Description.

Essential:

Level 3 Diploma in Adult Care 

Experience managing or supervising a support team 

Knowledge of safeguarding, mental health, and team development 

Strong planning, communication, and leadership skills 

Desirable:

Level 4 Diploma or vocational qualifications in health and social care 

Knowledge of trauma-informed care, CBT, motivational interviewing 

Familiarity with systems such as Inform 

Why Join Us?

Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational 

Make a real difference in the lives of vulnerable adults 

Access to training, development, and career progression 

Supportive management and collaborative working environment 

Competitive salary and pension scheme 

24/7 Employee Assistance Programme (EAP) 

Cycle to Work Scheme 

Enhanced maternity, paternity and adoption leave 

Access to Blue Light Card discounts 

Opportunities for secondments and internal progression 

37 days annual leave (inclusive of bank holidays)

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 06/08/2026 but may be closed earlier.  Interviews are likely to be held on 10th July.

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK